What are the responsibilities and job description for the Sales & Events Manager position at The Manner?
Who We Are
Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 90 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests. While our hotel falls under the Standard International umbrella, it will be positioned as a wholly distinct and separate concept from The Standard with a different market positioning, design aesthetic, and service culture.
Purpose of the Role
The Sales & Events Manager is a dynamic, goal-oriented, personable, and strongly self-motivated individual responsible for managing the outlet’s private events, as well as servicing groups and catered functions. This role ensures the private event program is managed efficiently, supports business development, and drives marketing and promotion of the events. The Manager will oversee the initial guest contact, be present during execution, and follow up post-event. A successful candidate will be able to meet or exceed budget revenue goals while ensuring a positive guest experience that fosters repeat business.
Responsibilities
- Promptly answer telephone calls and communicate relevant information to managers and departments.
- Distribute and build all leads in the sales system to the appropriate sales manager.
- Distribute daily reports, weekly resumes, and banquet event orders to relevant departments.
- Reserve and update reservations in the Hotel PMS system.
- Qualify and respond to all sales inquiries for the Food & Beverage outlets.
- Conduct property tours and negotiate contracts for outlet bookings.
- Responsible for detailing group and Food & Beverage outlet events as assigned by the sales leader.
- Enter reservations for event spaces in Envisions and outlet reservation platforms.
- Act as the primary contact between clients and internal departments.
- Create resumes and Banquet Event Orders (BEOs) for upcoming groups to ensure the Operations team is aware of event details.
- Plan and conduct pre- and post-convention meetings with clients and respective departments.
- Monitor in-house group activity, providing assistance as needed.
- Communicate with sales, front office, and reservations to coordinate and monitor guest room blocks and special reservation needs.
- Promote the brand by attending sales and meeting events outside the hotel.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Manage daily office operations, maintain supplies, and ensure a clean and organized workspace.
- Perform other duties as requested by management.
- Work schedule varies and may include occasional work on holidays and weekends.
Qualifications
- Associate or bachelor’s degree preferred.
- 1 to 3 years of related experience.
- Opera and Envision experience preferred but not required.
Physical Requirements
- Ability to move, lift, carry, push, or pull up to 10 pounds without assistance.
- Prolonged sitting, standing, bending, and use of hands and fingers for keyboard operation.
Compensation & Benefits
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance & Wellness Program
