What are the responsibilities and job description for the Admission Coordinator/Assistant position at The Manor at Blue Water Bay?
JOB DESCRIPTION – ADMISSIONS COORDINATOR
DEPARTMENT: Social Work Service/Admissions
LINE OF AUTHORITY: Directly responsible to Administrator or Director, Social Services may confer with regional consultant.
General Description:
- Coordinating admissions to the facility, including handling inquiries and needs assessments of patients seeking admission. Making appropriate referrals if the center is not capable of meeting these needs.
- Coordinating admission decision process for appropriate placements.
- Completing required paperwork for admissions.
- Maintaining inquiry log.
- Participate in room assignments.
- Develop and maintain contacts with appropriate community agencies (primary liaison with hospital social workers/discharge planners.
- Participate in all required In-Service training.
- Evaluate the quality of the admission process as part of the facility’s overall quality assurance program.
- Handle any marketing functions assigned by Administrator.
Personnel Specifications:
- Must have High School Diploma or equivalent.
- Experience in dealing with people in crisis is preferable.
- Must be suited by training or experience to be responsible for arranging admissions.
- Must have skills in working cooperatively with other professionals and have ability to organize and carry out responsibilities efficiently and effectively.
- Ability to communicate effectively and appropriately both verbally and in writing in a wide variety of circumstances.
- Commitment to the philosophy and objective of the center.
- Ability to exercise independent judgement where procedures cannot be standardized.
- Dedicated to the success of NHC Centers.
Working Conditions:
- Well lighted, well ventilated office space with privacy for interviewing.
- Dealing with the general public under often adverse conditions – many patients and families are in emotional stress dealing with issues of illness, dying, death, and grief.
- Must be alert to continually changing conditions and respond appropriately.
- Constant pressure to respond maturely and effectively with patients, families, other staff, and other professionals.
- Must appropriately represent the center in dress and demeanor.
Duties: Specific duties are assigned at the discretion of the center administrator and may be adjusted to meet the needs of the center and the expertise of personnel available.)
- Inquiries:
- Be primary person to take both walk-in and phone inquiries.
- Be primary person to give tours of the center.
- Obtain sufficient information for completion of official inquiry file.
- Maintain log of all inquiries.
- Maintain professional working relationship with area hospitals – keeping them currently apprised of services available and criteria for admission.
- Maintain contact with patients and families on inquiry list to assess their current status.
- Admissions:
- Interview and develop trusting relationship with applicants and their families.
- Obtain accurate, relevant information to be used in determining appropriateness of placement.
- Be aware of community resources for purpose of referrals when inquiries are inappropriate or there is no available bed.
- Coordinate decision making process with social worker, administrator, and DON in determining appropriate placement.
- Serve as liaison with hospital, family, and patient in effecting admission or in assisting in arranging alternate placement.
- Provide family and patient with accurate, up to date information regarding funding resources such as Medicare, Medicaid, Blue Cross, etc.
- Understand and become proficient in closing techniques and procedures.
- Room Assignments:
- Participate in room assignment decisions.
- Coordinate with social worker in notification of patients and families of room changes.
- Community Involvement:
- Develop and maintain contacts with appropriate community agencies.
- Establish and maintain a community public relations resource file.
- Be available for presenting policies and objectives of the center for individuals or groups.
- In-Service Education:
- Participate in all required In-Services of center.
- Participate in selected continuing education programs available.
- Quality Assurance:
- Participates in quality assurance program of center.
Responsibilities:
- Understand and abide by established policies of the center and interpret them to concerned parties.
- Maintain confidentiality of professional information.
- Account for use of time, report sickness, and plan ETO time with administrator or social services director.
- Prepare all required reports and forward to regional or national office in a timely manner.
- Other specific duties as assigned be administrator or social services director.
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Signature Date
Revised 4/2022
