What are the responsibilities and job description for the SafeHouse General Manager position at The Marcus Corporation Careers?
DESCRIPTION: Control, the mastermind and governing force behind the SafeHouse, is seeking undercover service agents to lead our operations team. This is a unique opportunity to work for a brand that has sustained 50 years of success and is recognized globally as an unprecedented spy-themed restaurant founded in Milwaukee, WI. Our employees play a vital part in perpetuating our spy culture and creating an authentic espionage experience for visiting agents (guests).
Your mission if you choose to accept will be the role of General Manager, leading the effective management and direction of restaurant operations in reference to quality, service, supervision of secret agents, monitor quality and consistency of food production, cost control, and inventory.
This agent's responsibilities include but are not limited to:
To lead the effective management and direction of restaurant operations in reference to quality, service, supervision of associates, monitor quality and consistency of food production, cost control, and inventory.
ESSENTIAL FUNCTIONS:
1. General Manager leads in the direction and supervision of food servers, bus persons, host(esses), expeditors, and other staff in reference to schedules, service standards, training, motivation, and safety.
2. Ensures that restaurant complies with sanitation and safety standards for guests and associates. Checks that all equipment is in working order. Visually inspects and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follows up on work orders so repairs and maintenance of facility are completed on a timely basis.
3. Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment.
4. Monitors product quality and guest satisfaction in restaurant. Ensures that food quality is consistent, appealing, and prepared to guest specifications. Interacts with guests to obtain feedback on quality of service and food in outlet.
5. Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, and condiments in order to provide service.
6. Participates in marketing efforts of restaurant, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials. Interacts with customers to determine needs, satisfaction, and resolve conflicts.
7. Maintain house bank.
8. Maintain relationship with other departments in the Company.
9. Maintain relationship with vendors.
10. Track all menu abstracts.
11. Track tip distribution.
12. Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
13. Administering sales promotion programs and employee sales incentive programs.
14. Implementing and supporting Company policies and procedures.
15. Daily tracking and or writing of emails, Q times, post shift, payroll, and administrative duties.
16. As the SafeHouse is an independent restaurant in a standalone building, it is essential that this position take full leadership and control of the business, the building, and the Team. Clear, consistent communication to the Team and Corporate Office is vital for success.
17. Perform other duties as assigned.
POSITION REQUIREMENTS:
1. Strong knowledge of Food / Beverage operations and preparation techniques.
2. Knowledge of Beverage operations and wines.
3. Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other financial statements.
4. Ability to work entire shift standing and moving about in restaurants and kitchen area.
5. Ability to read, write, and communicate effectively in English, to understand internal documents, reports, and to interact effectively with guests and associates.
6. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
7. High school diploma required. College education preferred.
8. One to three years experience as a manager or assistant manager of restaurant operations
