Spa Director

The Spa Director at The Spa at The Martha is responsible for:

• Scheduling staff members to ensure that services are provided when they are most in demand
• Communicating with staff members, therapists, and clients to ensure that all parties understand policies and procedures
• Training new staff members on company policies and procedures and/or finding contractors to perform various job duties required in The Spa
• Evaluating the quality of services provided by employees and offering feedback to help them improve their performance
• Establishing and enforcing policies regarding dress codes, client behavior, employee conduct, cleaning procedures, etc.
• Ensuring that the physical environment is clean and well maintained so that clients receive high quality services in a relaxing setting (this includes the recreation areas outside of The Spa)
• Overseeing the financial performance of the business by maintaining accurate records of income and expenses
• Maintaining relationships with vendors, suppliers, and other outside contacts to ensure that the spa has access to high quality products and services
• Hiring/Firing employees
• Recruiting LMTs, Estheticians, Cosmetologists, etc.
• Create content and manage Spa social media accounts

• Other Details:

-Overseeing day to day operations of business for a cross functional team including scheduling and job task/performance for each position.
-Establish department standards, guidelines, and objectives; maintains other administrative processes such as budgeting and staffing to ensure proper planning and efficient operations of all areas for business demands.
-Implementing technological innovations in collaboration with other senior leadership including understanding all facets of current spa software and its functionality (Book4Time).
-Implementing data-driven decision-making processes to drive continuous improvement in overall financial performance.
-Create, manage, and execute a business plan and communicate company vision and objectives to motivate the team towards the same goals.
-Coordinate new business connections and revenue generation opportunities by improving networking strategies and strengthening vendor relationships.
-Navigate complex regulatory environments to ensure compliance with all relevant laws and industry standards, mitigating potential legal risks.
-Improve brand awareness by monitoring marketing campaigns via social media outlets and fostering membership acquisitions and business development.
-Identify market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.

Tuesday-Saturday 8AM - 5PM, some Sunday/Mondays

*Schedule may vary depending on season and/or appointments booked

*IF YOU DO NOT ATTACH A RESUME TO YOUR APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION*

Qualifications

• Driver's License

Job Type: Full-time

Pay: $39,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Spa: 1 year (Preferred)
• Management: 3 years (Preferred)

Work Location: In person

Salary : $39,000 - $48,000