Director Of Operations

Director of Restaurant Operations - The Martucci Group (RI)

In this key role you will provide operational leadership, financial focus and staff management across 7 restaurant locations in Rhode Island (and growing!) including upscale casual, pubs, fine dining, fast casual to-go and private function/catering venues. We will be opening a new location on Block island This summer. You will lead FOH teams of up to 200 employees to achieve sales revenue and cost targets, while aligning everyone to the company's quality, service hospitality, innovation and teamwork standards. Reporting to the President/Owner of The Martucci Group, your passion and experience will be integral to growing our existing footprint from mid-size restaurant group to industry leader and employer of choice in Rhode Island! Check us out at: www.themartuccigroup.com.

Responsibilities

• Conduct regular field visits (in-state) to observe site operations, promote sales and service best practices, set and monitor goals, and coach, develop and engage the staff.
• Identify and implement service, menu, cleanliness/food safety standards, and ensure training and improvement targets are met.
• Write and approve Standard Operating Procedures (SOPs), policies, and training manuals that promote efficiency and continuous improvement.
• Develop marketing ideas and promote execution of restaurant events that increase brand awareness, guest engagement, reservations and walk-ins.
• Coordinate with home office departments (Food and Beverage, Private Dining, HR, Maintenance, etc.) for smooth execution of new programs, special events, facility renovations, equipment and system upgrades, etc.
• Review weekly sales, labor costs, activity reports, to measure progress of site goal achievements; identify improvement opportunities, and coach General Manager(s) to implement.
• Partner with Culinary/Food and Beverage Director(s) to understand product/supplier cost variances, menu pricing and opportunities to maintain/maximize profit at one or more locations.
• Coordinate rollup of POS and other financial performance data for review with President; recommend new metrics and/or methods to improve or streamline analysis.
• Recruit, hire and develop team of General Managers and Assistant General Managers; give performance feedback and identify development to ensure pipeline of management talent.
• Develop staffing plans and execute recruiting to prepare for new site openings
• Lead and coach managers in best practice hiring, training, performance management and progressive discipline of restaurant staff.
• Promote positive and inclusive work culture; investigate and resolve employee relations issues and team conflict, as needed.
• Must be available to work nights and weekends AND travel daily between East Greenwich, Smithfield, Block Island and Narragansett, RI

Experience/Education and Skills 

• 5 years multi-site restaurant management experience as Director of Operations or equivalent; new site opening experience preferred
• BS/BA or Technical Certification in Business or Hospitality Management; OR equivalent additional years of restaurant management experience
• Financial Acumen (Analysis/Accounting Principles/Restaurant P&L)
• Restaurant Data Systems, Performance Metrics and Reporting
• Proven SOP and Policy Development
• Computer savvy, MS Office: Proficient; MS Excel: Advanced

Leadership Competencies

• Self-Starter
• Outstanding Communicator and Brand Ambassador
• Independent Problem Solver
• Accelerates Change – Thinks Systemically, Manages Ambiguity
• Builds Talent – Attracts, Coaches & Develops People
• Inspires Teamwork - Promotes Collaboration, Resolves Conflict

Compensation includes: competitive base salary of $125,00 - $135,000 plus up too 10% Management Bonus based on ops Metrics, paid time off, 401k with 100% match (first 6%).