What are the responsibilities and job description for the Pre-Sales Service Leadership Position position at The Marvin Group?
About The Role
We are looking for a seasoned leader to join our team as a Pre-Sales Service Manager. In this critical position, you will be responsible for leading our customer support team to deliver exceptional service and solutions to our customers.
This is an excellent opportunity for a motivated and experienced professional to take on a new challenge and make a meaningful impact on our organization.
Your Key Responsibilities Will Include:
- Managing a team of customer support representatives, providing coaching and professional development to ensure their success.
- Developing and implementing strategies to improve service quality, meet performance goals, and drive continuous improvement.
- Collaborating with cross-functional teams to identify opportunities for process improvements and recommend solutions.
- Providing guidance and support to team members to ensure they have the resources and training needed to succeed.
What We Are Looking For:
- Bachelor's Degree preferred
- 6 years of experience in the industry or related field
- Proven leadership and management skills, with a strong ability to motivate and develop high-performing teams.
- Able to work on-site in Warroad, MN
