What are the responsibilities and job description for the Pre-Sales Service Manager position at The Marvin Group?
Job Overview
We are seeking a skilled Pre-Sales Service Manager to lead our customer support team, delivering outstanding service and solutions to our customers.
Key Responsibilities
- Lead and manage a team of customer support representatives, providing coaching and professional development.
- Establish performance goals and metrics to track team success and improve service quality.
- Monitor customer complaints and inquiries, recommending product or service enhancements to improve complex or high-priority customer inquiries directly.
- Ensure the team follows established processes while identifying opportunities for efficiency improvements.
- Oversee departmental budgeting, strategic planning, and policy personnel decisions and lead the team with a focus on growth and operational excellence.
About Us
Moving to Warroad, MN? We offer a relocation benefit package to assist with your move.
Your Skills
- Excellent problem-solving and decision-making abilities.
- Effective oral and written communication skills.
- The ability to influence and collaborate across teams.
- A customer-focused mindset with strong interpersonal skills.
Requirements
- Bachelor's Degree preferred.
- 6 years of experience in the industry or related field.
- Strong team leadership and coaching skills.
Why Marvin?
We're a family-owned and -led window and door company committed to creating better ways of living. As one of America's Top 20 Large Employers of 2024, according to Forbes Magazine, we offer a culture that feels like home and a benefits package that supports you at work and beyond.
Our Benefits
- Health insurance from day one.
- Paid holidays.
- Paid parental leave.
- 401(k) retirement savings match.
- $300 annual wellbeing account.
- Better Living Day (a paid day off).
- Annual profit sharing.
- Giving at Marvin (coordinated volunteer opportunities).
- Brighter Days Fund (financial support).
Salary : $300
