What are the responsibilities and job description for the Warranty/ Claims Coordinator position at The Marwin Company?
At Summit Stairs & Millwork, we pride ourselves on being a premier provider of high-quality stair and millwork products, combining craftsmanship, innovation, and exceptional customer service.
We are part of the MBP Group, a trusted leader in the building materials industry. Our partnership with MBP connects us with an extended family of industry leaders, including Marwin, HB&G Building Products, Southern Shutter & Hardware (SSI), and Millwork 360. Together, we are driven by a shared commitment to excellence, supporting both residential and commercial projects across the country. By joining Summit Stairs & Millwork, you become part of a growing team that values collaboration, craftsmanship, and the opportunity to contribute to the legacy of our sister brands.
Warranty Coordinator
We are seeking a highly motivated and customer-focused individual to join our team as a Warranty Coordinator. In this role, you will be at the forefront of delivering an exceptional customer experience, assisting clients with their inquiries, and supporting their needs related to our products.
Salary/Benefits:
- Starting at $20-$25/hour, commensurate with education and work experience.
- Benefits include health, dental, vision insurance, 401K plan with match, paid holidays, and paid time off.
Key Responsibilities:
- Respond promptly and professionally to customer emails.
- Address customer questions, resolve complaints, and offer solutions to ensure satisfaction.
- Work independently and collaboratively within a team environment.
- Troubleshoot and resolve issues efficiently, both independently and with team support.
- Document customer interactions and follow up as necessary.
- Enter service request orders using company software (Sage BusinessWorks and Apex).
- Request purchase orders for services when applicable.
- Schedule Service Technicians daily to address service requests.
- Provide Service Technicians with detailed information for appointments.
- Offer support to Service Technicians in the field when questions arise.
- Close out service requests and confirm completion with customers.
- Maintain a clean and organized work area.
- Collaborate with team members to enhance the overall customer experience.
Qualifications:
- Proficiency with Microsoft 365 applications (Teams, Outlook, Excel, To Do, etc.).
- Previous experience in customer service or a related field.
- Strong communication skills with the ability to build rapport with customers.
- Excellent organizational skills with attention to detail.
- Ability to thrive in a fast-paced environment while maintaining a positive attitude.
Join Summit Stairs & Millwork and play a key role in providing outstanding service to our customers while contributing to a legacy of craftsmanship and innovation. We look forward to welcoming you!
Salary : $20 - $25
