What are the responsibilities and job description for the Help Desk Finance – Junior Operations Specialist - Seasonal position at The Maryland-National Capital Park & Planning Commission?
The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Finance Support Staff.
Ideal candidate is detail-oriented and self-motivated, with effective organizational and multi-tasking skills. They are highly motivated and thorough individual that provide advanced customer service, IT/finance configuration support, and accounting assistance. Must be able to excel in a fast-paced environment and demonstrate superb written and verbal communication skills. On the job training is provided but prior baseline knowledge of both the agency’s and the Help Desk Finance Team’s operations is highly recommended.
This position pays at a rate of $17.00/hour - $19.00/hour dependent upon qualifications and experience.
- Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
- Resolve escalated finance issues from Help Desk Call center staff
- Provide account/finance troubleshooting support to end user and clients (internal and external)
- Detect, diagnose and resolve over/short incidents
- Record and track incident reports through Zendesk ticketing software
- Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third Party Billing invoices/inquiries
- Performs other related duties as assigned
- Must possess High School Diploma or GED.
- Must possess valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
- Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications
Opportunities for advancement available.
A criminal background investigation will be completed prior to hire.
May be subject to medical, drug and alcohol testing.
This position does not provide benefits.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
Salary : $15 - $19
