Historic Luxury-The Mayo Hotel Guest Service Agent

Job Summary
The Guest Service Agent plays a crucial role in ensuring a positive experience for guests at our hotel. This position involves managing front desk operations, providing exceptional customer service, and maintaining guest relations. The ideal candidate will be friendly, professional, and capable of handling various tasks efficiently while creating a welcoming environment for all guests.

Duties

• Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
• Handle guest inquiries and requests promptly and professionally, addressing any concerns or issues that may arise during their stay.
• Manage phone systems to assist with reservations, inquiries, and customer service calls.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Conduct night audits as required, ensuring all financial transactions are correctly processed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Uphold high standards of hospitality and professionalism at all times.

Skills

• Strong background in front desk operations within the hotel industry.
• Proficient in using phone systems with excellent phone etiquette.
• Exceptional customer service skills with a focus on guest relations.
• Experience in hospitality management is preferred but not required.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit procedures is advantageous.
• Strong interpersonal skills to effectively interact with guests and team members alike.

This role is essential for creating memorable experiences for our guests while contributing to the overall success of our hotel operations. If you are passionate about hospitality and enjoy working in a dynamic environment, we encourage you to apply for the Guest Service Agent position.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Holidays
• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Tulsa, OK 74103 (Required)

Ability to Relocate:

• Tulsa, OK 74103: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16