Sales & Catering Manager

Description

POSITION SUMMARY:

The Mayton Hotel is a 44-room independent, boutique hotel located in the heart of downtown Cary and backs onto the highly anticipated Downtown Cary Park. We value and support the community, and firmly believe relationships are the cornerstone to a successful, sustainable sales effort.

The Mayton Sales & Catering Manager (S&CM) is a key position to the hotel’s success and unique in that this individual will manage both the sales and event detailing phases of their booked business. The S&CM will respond and solicit primarily wedding and social group business through direct sales efforts, relational selling, marketing, and tours and events that enables the hotel to meet and/or exceed sales and revenue goals. They will also be the group’s main point of contact and responsible for selling catering, detailing banquet event orders, and seamlessly communicate the customer’s needs to the operations team. The S&CM’s purpose is to generate top line group rooms and catering revenue, build/strengthen client relationships, and provide service excellence.

Duties And Responsibilities

• Advocate service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed.
• Handle inquiries, solicit, negotiate, and confirm new and repeat group, meeting, and catering business through mining new & existing accounts, lead follow-up, telemarketing, referrals, prospecting, etc.
• Monitor direct and indirect lead channels responding appropriately and timely to all group, meeting, and catering leads.
• Schedule site visits and giving assistance to any walk-in clients providing them an informative and positive experience.
• Hotel-customer liaison ensuring customer satisfaction throughout the entire sales & events process.
• Follow the established sales process standards and policies.
• Plan, up-sell, and coordinate function details with client to include function space requirements, meeting/event times, equipment, audio visual, menu, and billing, etc.
• Prepare and execute sales contracts, banquet event orders, and group resumes to ensure quality product delivery and customer satisfaction.
• Develop and implement creative sales strategy by analyzing historical, current, and future hotel/market/industry trends.
• Develop and continually enhance relationships with key clients.
• Maintain accurate, legible records and files consistent with established sales and catering systems.
• Participate in training, tradeshows, community, industry, and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned.
• Attend weekly internal meetings and provide update on business.
• Work effectively with a sense of urgency and focus.
  
  

Requirements

SKILLS AND ABILITIES:

• Proven knowledge and experience in sales & event management associated with the hospitality industry, specifically in the wedding and social segments.
• Firm understanding of sales processes and relational selling.
• Familiarity with food and beverage service, menu planning and meeting arrangements.
• Ability to effectively communicate with guests, management, and co-workers.
• Ability to creatively resolve guests concerns or challenges using business acumen skills and discretion.
• A minimum of two years of sales experience, one year of catering sales/ event management experience; independent hotel experience is preferred.
• Excellent writing and speaking skills.
• Possesses computer skills & knowledge of, including, but not limited to Microsoft Word, Excel, ales & Catering, and Property Management System(s).
• Ability to actively listen and desire to continually learn.
• Comfortable working both independently and as a team.
• Demonstrates self-confidence, energy, and enthusiasm.
• Ability to solve problems quickly, think creatively, and provide customer excellence.
• Team player that works well with counterparts from various functions/departments.
• Desire to serve people.
  
  

Education

High School Diploma / GED required. Higher education degree in hospitality management or related field or equivalent work experience a plus.

Physical Ability

• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 25 lbs. as needed.
• Continuous use of hands and arms.
• Continuous bending, reaching, and twisting.
• Maintains strong personal image and uniform standards.
  
  

TRAVEL: Local travel

SCHEDULE: Mixture of Weekday and Weekends (based on events & booking demand)