Warehouse Customer Care Specialist/Driver

Responsible for all aspects of the warehouse functions including receiving, sorting, storing, handling, preparation, and shipping products within the warehouse while ensuring safety, accuracy and timeliness of all job functions. Supports/assists Service Center Manager in scheduling of work and provides work direction to warehouse team members. Acts as backup to Distribution Center Lead, performing responsibilities of position as needed.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies DC Lead of any variances immediately.
• Supervises and directs warehouse team members in performing operations according to sound operating principles and company policies and procedures.
• Responsible for documenting pertinent information for the performance assessment of the warehouse team members and notifies the DC Lead as appropriate.
• Promptly and accurately unloads, receives, and verifies incoming materials
• Examines incoming shipments for damage, accuracy, and reports discrepancies
• Opens bales, crates and other containers
• Records quantity of all incoming materials or items received or distributed via appropriate computer software
• Accurately places materials in designated storage areas in an orderly manner
• Safely operates all necessary types of equipment to conduct a particular phase of the warehouse cycle
• Performs routine equipment maintenance
• Adheres to all safety requirements including use of proper PPE
• Maintains simple reports on work orders and quantities produced
• Reads customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shipped
• Completes file requisitions, work orders or requests for materials, tools or other stock items and distributes items to shipping or to designated area
• Ensures warehouse is accessible and safe for salespeople and customer traffic
• Assembles customer orders from stock and places orders in appropriate area
• Weighs and counts items for distribution within warehouse to ensure conformance to company standards and order accuracy
• Completes requisition forms for order supplies from other departments
• Punctuality and regular attendance
• Immediately notifies Service Center Manager of any quality issues or shipping errors
• Provides prompt input regarding warehouse performance, safety issues and all necessary information to Service Center Manager

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Marks materials with identifying information using appropriate method
• Assists in counting of physical inventory
• Prepares parcels for mailing
• Sweeps, dusts, mops. and organizes warehouse and work area for orderliness at all times
• May be assigned facility maintenance duties as needed
• Delivery driver for milk run program
• All other duties as assigned

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8 hours per day.
• Ability to lift to (50) fifty pounds
• Must be able to operate a forklift and have a clean driving record

COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Exhibits willingness to share innovative ideas to make processes better
• Exhibits willingness to work in a team environment
• Basic math, counting, and reasoning skills
• Sufficient reading and writing ability to follow work order instructions, safety rules/regulations and prepare warehouse reports as needed.
• Sufficient visual acuity (corrected) to read instructions, distinguish color, operate machines, and visually inspect parts produced
• Sufficient manual dexterity to operate machines properly
• Patience with problems and issues
• Able to change focus frequently and often while being detail orientated and well organized
• Ability to communicate effectively with senior management, inter-department personnel, and other warehouse employees
• Strong time management skills
• Ability to read and empathize with customers and a have good customer service attitude
• Ability to manage and work in a demanding and fast environment
• Strong computer skills and proficiency with Microsoft Office
• Willingness to learn, make mistakes and good sense of humor
• Ability to learn to use tape measure, calipers, micrometers & propylene/acetylene cutting torches
• Ability and willingness to cross-train in other areas
• Willingness to work 40 hours per week with possible mandatory/voluntary over-time
• Willingness to work rotating shifts (if necessary)
• Strong work ethic and positive attitude and language

EDUCATION & EXPERIENCE:

REQUIRED:

• High school diploma or equivalent

ADDITIONAL INFORMATION:

• Working in various temperatures depending on the location of the center

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.