What are the responsibilities and job description for the Account Manager position at The McClone Agency, Inc?
POSITION SUMMARY
The primary responsibility of the Account Manager is to provide a superior level of customer service to McCloneHR clients through daily interaction by responding to their needs, inquiries, and concerns. In this role, you will be an integral part of the outsourced HR department, collaborating closely with multiple clients to manage and streamline their payroll and HR processes. The Account Manager serves as the primary contact and should have a proactive approach as they utilize the Payroll/HRIS system for clients.
ESSENTIAL FUNCTIONS
- Manage end-to-end payroll processing for multiple clients, ensuring accuracy and compliance with local, state, and federal regulations.
- Generate and submit payroll reports to clients.
- Provide HR support to clients in the areas of performance management, handbook review, incident & attendance tracking, conducting surveys, audits, reporting, and retirement plans.
- Work with the client and the Employee Benefits department on the benefit renewal process, open enrollment, and benefit administration.
- Stay informed on HR best practices, payroll & tax regulations, and technology trends to recommend and implement process improvements.