Community Marketing Liaison

Job Description:

SUMMARY: Responsible for communicating goals and services of the Agency to the community. Assists potential clients with enrollment for county and state-funded attendant services. Establishes and maintains good working relationships and referral sources in the community.

Duties and Responsibilities:

• Educates and communicates goals and service offerings to the community.
• Makes in-person and telephone contacts with physicians, hospitals, health care agencies and similar organizations to apprise them of the availability of the company's services and to coordinate home care.
• Makes presentations to a wide range of organizations to educate the public about Agency's home health care services.
• Makes visits to current clients to evaluate and discuss client satisfaction with services.
• Represents the company at appropriate meetings and organizations and acts as a liaison with other service providers in the public and private sectors.
• Maintains accurate and complete records of all contacts made.
• Acts as a liaison between the Agency and Facility Discharge Planning/ Social Services Department.
• Confirms that the Agency can meet the patient's needs.
• Assists physicians, nurses, social workers, and other disciplines in establishing a home care plan prior to discharge.
• Interviews patient/ family regarding home environment, current needs, and relevant psycho-social factors.
• Makes referrals to Agency, including intake and background information, hospital course and care plan.
• Maintains liaison relationship with hospital personnel, providing information and education on home health services.
• Calls on physician offices on behalf of Agency.
• Presents Agency services and offerings to physicians and their staff.
• Picks up physician’s orders and delivers orders for signature during the referral process whenever possible.
• Actively participates in professional growth and development.
• Participates in educational programs appropriate to functions.
• Demonstrates current knowledge of home care needs of community and Agency's services.
• Participate in the Quality Assessment and Improvement program.
• Fulfills additional performance and responsibilities as assigned and as necessary.

Qualifications and Experience:

• Exceptional written and verbal communication skills
• Ability to maintain composure and professionalism in stressful situations
• Solid work experience with the ability to provide outstanding professional references
• Strong business acumen
• Sincere compassion for the geriatric & disabled population
• Strong sense of urgency to meet client staffing deadlines
• Proficiency in Microsoft Office
• Ability to multitask and re-organize daily tasks to meet business and client needs

Education:

• Minimum High School / G.E.D.

Language skills:

• Bilingual preferred: Spanish and English
• Basic computer skills preferred.

Licenses:

• Valid State Driver’s License with good driving record.

Physical Requirements:

• Ability to lift 35 - 45 pounds.
• Use hands to grip or feel.
• Reach with hands and arms.
• Occasionally required to bend, stoop and kneel.
• Frequently required to stand on one’s feet for a long period of time.
• Ability to deal effectively with stress.

Working Conditions:

• Works in office areas as well as in client homes and in assisted and independent living facilities. Interacts with clients, family members, staff, visitors, government agencies/personnel, etc., under all conditions/circumstances.
• Is subject to hostile and emotionally upset clients, family members, staff, visitors, etc. under all conditions/circumstances.
• May be exposed to infectious waste, diseases, conditions, etc.
• 50% travel required.
• Risk level- Low

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Marketing: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $12 - $15