What are the responsibilities and job description for the Chief Operating Officer position at The Mental Health Center of Greater Manchester Inc?
Description
Title: Chief Operating Officer
Location: Manchester, NH 03101
Job Type: Full-time, 40 hours per week
About Us:
Everyone deserves to feel healthy in both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization!
Job Summary:
We are seeking a Chief Operating Officer (COO) to oversee the development and execution of high-quality, cost-effective clinical programs. The COO will be responsible for the overall implementation, and evaluation of clinical programs, ensuring alignment with the MHCGM’s mission, vision, values and goals. The COO will oversee program development, clinical compliance, and operational efficiency while fostering innovation and collaboration to meet the diverse needs of the community. This role requires an experienced leader with strong decision-making, analytical, and communication skills to drive innovation in patient care.
Requirements
Key Responsibilities:
- Provide management oversight for clinical programs, ensuring alignment with the organization's strategic goals.
- Collaborate with clinical and medical leadership to maintain the highest standards of care delivery, focusing on access, quality, safety, and patient outcomes.
- Ensure programs meet state, federal, and other applicable standards, including those specific to Certified Community Behavioral Health Clinics (CCBHC).
- Develop and implement high-quality, cost-effective clinical service models.
- Monitor clinical workflows, productivity, and performance to optimize service delivery.
- Analyze clinical, financial, and legal data to inform decision-making.
- Lead process improvements and system redesign to enhance patient care and operational efficiency.
- Utilize strong problem-solving and project management skills to address challenges proactively.
- Foster a collaborative environment among leadership, staff, and stakeholders to drive organizational success.
Qualifications:
Education:
- Master’s degree in Social Work, Psychology, Mental Health Counseling, Public Health, Human Services, or a related field.
- An equivalent combination of education and experience may be considered.
Experience:
- Minimum of 5 years of full-time experience managing or providing programs for individuals with behavioral or general health illnesses.
- At least 7 years of progressively responsible organizational management and administrative experience.
Skills & Competencies:
- Strong verbal and written communication skills.
- Ability to make timely strategic decisions while prioritizing patient well-being.
- Analytical skills to assess clinical, financial, and legal data.
- Knowledge of healthcare operations and innovative care models.
- Strategic thinking, problem-solving, and organizational skills.
Benefits:
- Health Insurance
- Dental coverage
- Vision Coverage
- Personal Time Off (PTO)
- Extended Illness Leave (EIL)
- 7 Paid Holidays
- 403(b) Retirement Plan
- Tuition Assistance
- Short- and Long-term Disability
- Life Insurance
- Flexible Spending Accounts (FSAs) for Medical and Dependent Care
- Flexible Work Options
- Performance Bonuses
- Employee Assistance Program (EAP)
- Company Discounts
- Employee Recognition Events
- Competitive Salaries
*Supervision towards Clinical Licensure
*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Equal Opportunity Employer:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
"Find your why!"
https://youtu.be/Ulj7KTqulHc
Salary : $90,000 - $120,000
