Server

Come join THE best thing to happen to Worcester since the Woo Sox!!!

The Mercantile is opening soon and is looking for the best Hospitality Team Members that Worcester has to offer!!

The Mercantile; a reflection of Worcester, a city that looks towards the future, while always embracing its hardworking roots. Located in the heart of the common wealth, The Mercantile welcomes the Worcester community with an open heart, craft cocktails and locally sourced products. Constructed as two separate floors, each with its own bar and kitchen as well as an open roof top dining and bar area is seeking familiar faces to the industry to help provide a modern hospitality experience in one of Massachusetts’ most iconic neighborhoods.

About Us:

Managed by Broadway Hospitality Group, the same group behind Tavern In The Square, The Broadway South Boston, The Playwright and The Derby in Salem.

All BHG restaurants strive to identify specifically with the people we serve - to be known as part of the community. In atmosphere, staff, community involvement and each of our menus, we create an unassuming experience specific to each neighborhood. This vision for our brand was born in South Boston over twenty years ago. We have now grown to thirteen restaurants across Massachusetts Rhode Island and continue to expand. Do you love the restaurant business? Looking for a unique opportunity with a growing group?

Servers responsibilities include waiting on guests, ringing in orders, creating a fun atmosphere, and other general restaurant work to keep the restaurant functioning.

A server is the direct contact with our clientele.

You should be organized, engaging, responsible and ready to be hospitable in order to provide a lasting experience. With this position, comes the responsibility of bringing the information given to you directly to the consumer. You should be studious about menu items, restaurant policy and steps of service.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Duties and Responsibilities

· Make all guests feel welcome

· Clear and reset tables where needed

· Re stock glasses, silverware and dishes at service station, sweep floors when needed

· Serves alcohol responsibly

· Always get a manager when there is a problem

· Always be visible and available to guests

· Guest is always right attitude

· Educated in menu and able to speak to it

· Exceed guest expectations

· Positive role model to all team members. Uphold a cohesive environment for all team member

Knowledge, Skills and Abilities:

· Pertinent experience in a direct or related field

· Understanding of restaurant etiquette

· Familiarity with health and safety regulations

· Experience in serving tables or dealing with face-to-face customer interaction

· Ability to work a flexible schedule including days, nights, weekends , and holidays.

· High level of communication skills both with guests and management

· Organizational skills to manage your section and the restaurant on the whole

· A positive demeanor and willingness to work in a fun, energetic and fast paced environment.

· Good physical condition to walk and stand during an entire shift

· Ability to read your tables and anticipate needs of guests

· Willingness to participate in a rigorous training schedule prior to being scheduled live shifts

Job Types: Full-time, Part-time

Pay: $20.00 - $40.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Physical Setting:

• Bar
• Upscale casual restaurant

Schedule:

• Weekend availability

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location