What are the responsibilities and job description for the Desktop Support Technician position at The Mice Groups, Inc.?
Our Client is seeking an Desktop System Support Technician for a W2-only, extendable 1-year Contract position in Tualatin, OR.
Responsibilities:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
- Provide content knowledge and expertise for strategic Global Resilience, Security and Transformation (GRST) projects; act as key stakeholder/project team member.
- Resolve incidents and problems associated with EUC equipment.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.
- Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Provide repair and maintenance for mobile devices as needed.
- Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output.
- Provide warranty and break/fix support for networked printers and scanners.
- Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
- Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
Required Skills:
- 2 years of Desktop Support experience.
- Communicate technical information to technical and non-technical teams and customers.
- Highly skilled product specialists.
- Vast knowledge of various technologies.
- Ability to lead projects.
- Strong communication and presentation skills.
- General knowledge of all GRST infrastructure; network, server, and applications (SAP, etc.).
- Strong understanding of Global Security Policies.
- Sound knowledge of data backup.
- Strong leadership and management skills.
- Installing, upgrading, and migrating to Windows 11.
- Deploying Windows 10 in large enterprises.
- Configuring hardware and applications.
- Configuring network connectivity
- Configuring access to resources.
- Monitoring and maintaining systems that run Windows 10 and Windows 11
Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.
Applicants should apply via The Mice Groups Inc. website (www.micegroups.com) or through this careers site posting.
We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Privacy Policy
One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you’ve requested.
The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information.
The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website.
The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to info@micegroups.com
