Helpdesk Technician

It is 4 days onsite and one day of telecommute.

Helpdesk Technician

Job Overview:
                  
The Helpdesk Analyst is responsible for providing technical support to users within the organization. This role involves responding to and troubleshooting issues related to procurement systems, ensuring timely and effective resolution to minimize downtime and maintain user productivity.

Key Responsibilities:

• Provide second-level support for system related issues.
• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve technical problems, escalating to higher-level support when necessary.
• Maintain accurate records of support requests and resolutions.
• Assist with system updates, software installations, testing, and user access management.
• Ensure compliance with company IT policies and procedures.
• Educate users on best practices for software usage, security, and IT processes.

Qualifications:

• Basic knowledge of computer systems, software troubleshooting
• Strong communication, writing, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Previous experience in a helpdesk or IT support role (preferred).
• Familiarity with ticketing systems and remote support tools is a plus.