What are the responsibilities and job description for the Assistant Manager, MilkShake Factory Oakland position at The Milk Shake Factory?
Job Title: Assistant Manager, The Milk Shake Factory
Location(s): Pittsburgh, PA
Job Type: Full-time
BENEFITS
- Competitive Wages Tips
- Flexible Schedule
- Management career advancement opportunities
- Eligibility for Medical, Dental, Vision, and Life Insurance
- 401k Plan with employer matching contributions
- Paid Time Off Holiday Pay
- Pittsburgh Penguins® partnership perks; tickets, merchandise, etc.
- Free milkshake during shift
- 40% Employee Discount
POSITION OVERVIEW
Our Assistant Managers keep things spinning and shaking during scheduled shifts. Assistant Managers work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. In addition to having an in-depth understanding of the day-to-day store operations, Assistant Managers have a hands-on role in the training of the team. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.
ABOUT US
Since 1914 our family’s love of chocolate has been handed down from generations of chocolatiers. Today, The Milk Shake Factory is Pittsburgh's premier milkshake and chocolate destination. Using farm fresh dairy sourced from local farms, The Milk Shake Factory serves up handspun shakes, craft sundaes, and gourmet chocolates.
Our team really is our family, and we feel that way every day. We believe that all our employees deserve the peace of mind that comes along with personal security. That’s why we offer our full-time employees a comprehensive benefits package, including competitive compensation, healthcare, vision and dental benefits, an FSA account, life insurance policies, short term disability, long term disability, and 401k options.
While at The Milk Shake Factory®, you will be exposed to all facets of our business. You will create with us, learn with us, and grow with us in an environment that is diverse and inclusive.
ESSENTIAL FUNCTIONS
- Takes ownership of the front- and back-house store operations, merchandising, workflows, sanitation, organization and customer experience
- Aids in the creation of systems for achieving store-wide operational excellence with regards to cash management, food safety, inventory control, and employee performance
- Supports MSF human resources functions including staff training, coaching, motivating, feedback, and retention to ensure all team members have the tools to succeed
- In conjunction with the Manager, schedule and staff adequately the retail store to ensure retail operations function smoothly while keeping labor costs in line with the retail budget
- Work with the Maintenance Manager to ensure the MSF environment exceeds regulatory health and safety standards
- Leverage consumer insights and data sources to contribute to the creation of annual and seasonal marketing campaigns that resonate with customers
- Work with the Manager to ensure that all security cameras, alarms, locks, and security protocols are functioning and documented on a regular basis
- Compose succinct reports on retail performance for review with the Manager
- Act as a brand advocate to consumers and employees by communicating the company story, history, vision, and products including those for corporate accounts and special events
- Ensure that all POS register systems are operational at all times
REQUIREMENTS
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations and financials
- Availability to work flexible hours that may include early mornings, evenings, weekends and/or holidays
- Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
- Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
- Ability to plan and prioritize workload
- Knowledge of Microsoft Office
- Ability to lift and/or handle packaged goods and materials up to and including 25lbs
The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $18 - $22
