Catering Sales Manager

About The Opportunity

Practice Hospitality is seeking an experienced Catering Sales Manager to join the team at the Mining Exchange Hotel & Spa.

About The Hotel

Mining Exchange Hotel & Spa was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

At Practice Hospitality, the Catering Sales Manager generates catering revenue and meets budgetary goals through banquet and meeting sales.

Responsibilities:

• Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
• Manages and executes the terms of the client contract for the meeting, event or program as outlined by the director of sales and catering
• Provides consultation/advice to clients on all aspects of lodge facilities and services when proposing and contracting meetings and events. Issues formal proposals and contracts to meeting clients
• Develops and executes a strategic account development plan by targeting results-oriented high revenue potential sales calls to ensure a successful direct sales program
• Creates and manages meeting clients in OPERA S&C system
• Assists with 30-60-90 day catering forecast that is prepared weekly
• Responsible for catering revenue goals that make up overall revenue budget for
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
• Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
• Provide detailed information on meeting specific needs throughout the entire booking process from negotiation through departure
• Create Quarterly Action Plans with guaranteed commitments for the number of people attending banquets, meetings and functions prior to the commencement of the event as outlined by the director of sales and catering
• Represent the hotel property in resolving complaints from groups and group attendees, including but not limited to billing and reservations
• Meets the clients upon arrival and introduces them to key team member.

Basic Qualifications & Skills

• Associates degree in hotel/hospitality or related field
• Minimum 2 years in event/catering sales planning
• Minimum 1 year supervisory/leadership experience in hospitality field
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check
• Professional communication skills both verbal and written
• Core Competencies including but not limited to:
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
  • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
  • Creativity- The ability to come up with creative ways to solve a problem.

Desired Qualifications & Traits

• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Job Type: FLSA Designation: Full Time-Exempt

Compensation: $65k-to$75k salary range -annually paid on a biweekly basis

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.