Restaurant Host

About The Opportunity

Practice Hospitality is seeking a Restaurant Host for a new restaurant in downtown Colorado Springs. This will be affiliated with the Mining Exchange Hotel but positioned independently as a freestanding restaurant concept.

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

The Restaurant Host is the first impression for guests in their dining experience and is critical to ensuring all feel welcomed. The Host is responsible for greeting guests, escorting them to tables, and monitoring their needs throughout service.

Responsibilities:

• Welcomes patrons and escorts them to their assigned dining area; tracking table availability via floor plan board
• Informs customers of promotions and notifies them of assigned server
• Manages patron wait list as needed
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
• Helps dining room staff by setting and clearing tables; replenishing water; and serving beverages as needed
• Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant. Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.

Requirements

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.