What are the responsibilities and job description for the Cage/PC Attendant position at The Mint Gaming Hall Kentucky Downs?
BIG BENEFITS OF WORKING AT THE MINT:
- Wage: $16.00 per hour
- Weekly Pay
- Part Time Position
- 401K with Company Match
- We have BIG FUN!
JOB RESPONSIBILITIES:
- Greet, welcome, and assist all guests that visit the Cage/PC throughout the shift. Establish rapport and build professional relationships with guests.
- Administer Ambassador tours to all new guests, showing them the facility.
- Is diligent in offering guests a Mint Rewards Card and explaining the benefits of the card.
- Capable of utilizing all player tracking and associated software to support the integrity of the player database. To ensure that all guest information that is captured is accurate such as Email, Address, and Phone Number.
- Answer all incoming calls to the Cage/PC in a timely manner and assist the guest with a friendly and polite demeanor.
- Address guest complaints and inquiries in a timely, professional, and courteous manner and request assistance from Cage/PC Management or above, when necessary.
- Consistently communicates operational information and updates based on shift worked to keep all Cage/PC management informed.
- Maintains accurate handling of guest and company funds by processing all transactions and documentation in accordance with all regulations, company, and department policies and procedures.
- Maintains bank balance and safeguards cage assets.
- Assists guests with inquiries and advises on current property promotions and events and maintain that the information given is accurate.
- Assists the Cage/PC management, by conducting transaction verifications to
avoid discrepancies, and ensure procedural compliance.
- Addresses machine and/or equipment and/or software malfunctions and reports any discrepancies to the Cage/PC Manager and/or Director of Cash Operations immediately. May conduct minor repairs under the supervision of Cage/PC management.
- Immediately reports any issues, concerns, or needs for assistance to Cage/PC management.
- Provides training to other Team Members at the request of the Cage/PC management.
- Informs Cage/PC management of any infractions of company or department policies and/or procedures immediately.
- To provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
EDUCATION AND EXPERIENCE:
- High school diploma or general education degree required
- 1 – 3 years related experience required
- Must be 18 years of age or older
- Must pass all required pre-screening and background checks.
- Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid Kentucky gaming/racing license.
The Mint Gaming Hall is an equal opportunity employer (EOE). All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.
Salary : $16
