Warranty Coordinator

Position: MasterCare Coordinator

Location: Panama City Beach, FL

Build your future at Minto!

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

• Competitive salary
• Annual bonus benefits within 1 month 401K matching 3 weeks’ vacation
• Tuition reimbursement
• Employee recognition platform – Be rewarded by your colleagues for your contributions!
• Many exciting career opportunities

Purpose:

The MasterCare Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.

In this role, you will:

• Provide exceptional customer service to our owners/clients
• Schedule appointments for Pre and post close, Move-in through Year-End and Interim Inspections with homeowners. Coordinate schedules for MasterCare personnel and Minto trade partners
• Update, track, control and maintain customer care documents and files;
• Process Customer Care work orders and purchase orders
• Attend, via phone, weekly community meetings, update notes generated during the meeting into the CEM document used to track and conduct this meeting. Provide input and feedback during this meeting on customers when needed.
• Respond to all telephone, e-mail and fax inquiries from Homeowners and trade partners regarding in warranty, and out of warranty issues; Manage phone calls in a positive and professional manner
• Respond to all emergency calls during regular business hours, ensuring follow up and resolution for Homeowners, trades and MasterCare
• Coordinate all repairs in model homes where and when necessary
• Maintain efficient functioning of the office environment, maintains and orders office supplies
• Compose letters and reports as requested
• Provide data entry
• Process reports pertaining to work orders
• Exhibit and maintain the highest degree of professionalism in the performance of all related duties.
• Provide support and assistance to other departments
• Will perform other duties within the scope, spirit and purpose of the job, as requested by management

We would like you to have:

Education: High School Diploma is required, or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.

Experience: A minimum of five (3) years of relevant work experience in customer service role.

Skills, Knowledge and Abilities:

• Microsoft Office (Word, Excel), Outlook
• Communication skills (listening, verbal and written)
• Knowledge of construction processes and repair methods is an asset

Our future is better together. Apply now and join us!

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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