Client Partner

The Mom Project is excited to support our customer, a global provider of a broad range of technology and business consulting services, in their search for a Client Partner to join their team.

This is a hybrid role based in Charlotte, NC.

About The Role

We are seeking a strategic and client-focused Client Partner with a strong background in managing complex Technical Statements of Work (SOW) and engaging with C-level executives. The ideal candidate will excel in building and maintaining long-term client relationships, driving solution-based engagements, and ensuring client satisfaction across multiple technology domains.

Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for key clients, fostering trust-based, long-term relationships.
• Act as a strategic advisor to client executives, understanding their business challenges, goals, and requirements to deliver tailored solutions.
• Technical SOW Oversight:
• Define, negotiate, and manage Technical Statements of Work (SOW) across various technology implementations, ensuring alignment with client expectations and scope.
• Collaborate with internal technical teams to accurately scope and document project requirements, timelines, and deliverables.
• Drive contract renewal, extension, and new SOW opportunities to maximize account revenue.
• Strategic C-Level Engagement:
• Engage and influence C-level executives by demonstrating value and understanding of their business priorities and technology landscape.
• Identify new opportunities for growth by presenting innovative solutions that align with client business objectives.
• Cross-Functional Collaboration:
• Partner with Sales, Delivery, and Technical Teams to ensure successful project execution, maintaining alignment with client goals.
• Work closely with internal teams to anticipate challenges and proactively address them to ensure client satisfaction.
• Performance Monitoring & Reporting:
• Track key performance indicators (KPIs) to assess client satisfaction, project performance, and account health.
• Provide regular updates and insights to client executives, focusing on results, improvement areas, and growth opportunities.
  

Qualifications

• Experience:
• 8 years of experience in client management or account management roles, preferably in technology consulting or IT services.
• Proven experience managing Technical Statements of Work (SOW) and large-scale technology projects.
• Demonstrated ability to work effectively with C-level executives, delivering high-value solutions and advisory.
• Experience in banking or financial services required
• Skills:
• Strong understanding of technology solutions, IT infrastructure, cloud services, and/or digital transformation.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to manage multiple client accounts, prioritize tasks, and work in a fast-paced environment.
• Proficiency in CRM tools, project management software, and MS Office Suite.