What are the responsibilities and job description for the Customer Service Representative (Remote - Urbandale, IA / Franklin, MA) position at The Mom Project?
With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.
We are seeking a contract Customer Service Representative to help support our Customer's business needs. This role is 100% remote for candidates located within 1 hour of in Urbandale, IA or Franklin, MA.
Training & work will be remote. Candidates need to have a quiet/professional space to take calls and work with minimal distractions. While this is work from home, breaks are scheduled and the candidates will be expected to be present and online when working for the full shift outside of scheduled break times.
This is a call center role.
Training & Shift Information
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We are seeking a contract Customer Service Representative to help support our Customer's business needs. This role is 100% remote for candidates located within 1 hour of in Urbandale, IA or Franklin, MA.
Training & work will be remote. Candidates need to have a quiet/professional space to take calls and work with minimal distractions. While this is work from home, breaks are scheduled and the candidates will be expected to be present and online when working for the full shift outside of scheduled break times.
This is a call center role.
Training & Shift Information
- 3/10 thru 3/21– Training (7:45 am to 4:30 pm CST)
- 3/24 thru 4/4 – Nesting (7:45 am to 4:30 pm CST)
- 4/7 – Move to their regular schedules which at this point will be 8:00 am to 4:30 pm CST. There is a chance we may need to make some adjustments to schedules based on client needs (earliest might be 7:50 am and latest 6 pm CST)
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
