Programs Registration Assistant

The Monroe Institute (MI) is a non-profit organization with a goal of achieving the global awakening of human consciousness. To achieve this goal, we offer self-taught online courses, fully guided week long online courses and week long residential courses in two facilities on our campus in Faber, Virginia, USA. In addition, we offer over 100 off-campus programs throughout the U.S., Europe, Latin America and Asia. The Monroe Institute uses a sound technology called Monroe Sound Science that was founded on audio technologies created by Robert Monroe more than 40 years ago. The audio technology has evolved to include more than 50 different techniques to inspire unique experiences. MI also conducts research to prove the technology works and understand how it works. We are also in a significant growth phase as we launch the MI mobile application called Expand.

JOB SUMMARY

The Programs Registration Assistant's role is to provide the Registration Manager with program registration support and the Program Manager and Program Director with program logistical and administrative support. Primary responsibilities include program participant registration, customer service and program-related logistics administrative support.

Preferred Qualifications: Education, Knowledge, Skills, and Abilities

• Equivalent work experience.
• Proven record of impeccable reliability and accountability.
• Demonstrated strong communication skills, written and verbal.
• Demonstrated strong attention to detail.
• Intermediate-level computer skills using Microsoft Office, familiarity with Quickbooks, and ability to learn new applications.
• Demonstrated ability to work independently, prioritize and manage multiple priorities simultaneously.
• Demonstrated ability to develop effective and collaborative relationships with staff, trainers, and participants.
• Familiarity with Monroe Institute products, mission, and values is a plus.

DUTIES AND RESPONSIBILITIES

Registration

• Answer phones and provide registration customer service
• Program registration entry in database and Quickbooks.
• Verify orders in Hubspot.
• Maintain participant program history and progression in Hubspot.
• Reconcile multiple participant accounts in Hubspot, database and Shopify.
• Process credits, refunds and transfers.
• Communicate participant information to trainers.
• Maintain a program waiting list.
• Backup registration manager, bookstore coordinator and assist Director of Operations.
• Job description subject to change

Salary amount: $38,000

This position is NOT REMOTE and candidate must be able to work on campus at the Monroe Institute in Faber, Virginia.

Job Type: Full-time

Pay: $38,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Faber, VA 22938 (Required)

Work Location: In person

Salary : $38,000