What are the responsibilities and job description for the PT Admissions Communication Coordinator position at The Moody Bible Institute?
Under the supervision of the Assistant Director of Admissions with secondary supervision by the Aviation Admissions Counselor, the Aviation Communication Coordinator is responsible for the front-line customer service experience for prospective student through phone calls, live chats, inbound texts and e-mails. As the primary person monitoring all front-line communication channels for Spokane admissions, the Aviation Communication Coordinator will provide, in many cases, a prospective student’s first impression of Moody Bible Institute in Spokane.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Provide excellent customer service in verbal and written form through various communication channels (live chat, text, phone, e-mail)
- Responsible for answering inbound communication messages quickly and accurately during assigned business hours.
- Work to connect prospective students with the Aviation Admissions Counselor through phone transfers, e-mail forwards and lead assignment within Salesforce.
- Complete weekly assigned campaigns via text, e-mail and phone.
- Work to further qualify leads in Salesforce by gathering more relevant information for the Aviation Admissions Counselor.
- Research and coordinate various local visit opportunities for the Aviation Admissions team to attend.
- Travel to and attend a variety of recruitment events (approximately 2-4 annually).
- Other duties as assigned.
Minimum Requirements
- High School diploma
- Strong communication skills (verbal and written)
- Strong team player
- Passionate about Moody’s Aviation’s culture and mission
- Authorized to work in the US legally without sponsorship
Preferred Requirements
- Bachelor's degree
- Degree from or established relationship with Moody Aviation
- Experience with CRM systems
- Over one year of experience in a customer service role.
Work Environment/Conditions
Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God.
This job operates in a professional office environment on Moody Bible Institute’s Spokane campus. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
This is a part-time professional position with varying hours.
Minimal Statewide travel is expected for this position.
Additional Information
Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.
We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.
