What are the responsibilities and job description for the Collector I position at The Moore Law Group?
At The Moore Law Group, we’re passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions.
We believe in work-life balance and your well-being, offering great benefits like health coverage, paid time off, and a 401(k) program. Join our team and be part of a vibrant environment that values your success and celebrates excellence!
Position Summary
The Collector I is an entry level position whose responsibility is to process payments on pre-approved payment plans and assist the collections department to make outbound calls when needed. This position will transition into a more experienced collector role with added responsibilities within the firm.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Take incoming calls to process payments on pre-approved payment plans
- Assist Collections Department in making outbound client calls when needed
- Follow up with consumers on missing agreements and stipulated agreements
- Perform data entry duties in collection system
- Review phone messages to be rightfully distributed to collection floor
- Contribute to meeting team and company goals
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or GED
- Previous experience in a customer service or call center preferred
- Positive and enthusiastic attitude
- Good oral and written communication skills
- Commitment to excellent customer service
- Proven ability to overcome difficult scenarios in a calm manner
- Proficiency with database software and MS Office Suite
- Accounts receivable experience a plus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working conditions are normal for an office environment. This position involves sitting most of the time. Specific vision abilities required by this job include close vision, depth perception and color vision in reading a computer monitor. Clear speech is needed to communicate on the telephone.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Pay:
$16.00 - $20.00 an hour
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Work Location: In person
Salary : $16 - $20
