Concierge

Description

About The Moore

The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.

The Moore’s core programming extends throughout the building’s four floors: The first floor is anchored by a public, all-day dining concept. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building’s fourth floor and offers 15 hotel suites that are available for member and non-member bookings. Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building’s iconic Elastika atrium.

The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.

About WoodHouse

WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine’s Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space, which will open later this year in Miami, FL. For more information, visit www.woodhouseus.com.

Overview:

We are seeking a dedicated, personable, and professional Concierge to join our team at The Moore. The ideal candidate will have a passion for exceptional guest service, possess extensive local knowledge, and demonstrate a strong ability to anticipate and fulfill the unique needs of our hotel guests and Club members. A Concierge with Les Clefs d'Or is highly preferred, as we strive to provide world-class service and create memorable experiences for each guest and member.

Responsibilities:

• Provide personalized service to hotel guests, office space clients, and members of the social club, offering tailored recommendations and assistance with reservations, transportation, dining, entertainment, and other guest needs.
• Collaborate with the Food & Beverage team to curate and enhance the guest experience, ensuring seamless service and memorable dining moments.
• Stay updated on the latest luxury offerings, local events, and unique opportunities in the area to assist guests and club members in creating unforgettable moments.
• Possess in-depth knowledge of the local area, including restaurants, entertainment, sightseeing, and hidden gems, to offer insightful recommendations that align with guest preferences.
• Handle special requests, such as suite decorations with flowers or other items, to personalize the guest experience.
• Build relationships with local businesses and vendors to offer exclusive deals or VIP access to guests.
• Address guest or member inquiries, complaints, or special requests promptly, ensuring that issues are resolved to the satisfaction of all parties involved.
• Maintain accurate records of guest interactions, special requests, and reservations. Collaborate with other departments to ensure all guest and member needs are met, including liaising with housekeeping, front desk, and other team members.
• Respect the privacy and confidentiality of guests and members at all times. Assist with security-related tasks as required, ensuring a safe and welcoming environment for all.

Qualifications

Qualifications & Skills:

• Previous experience as a Concierge in a luxury hotel or exclusive social club is highly preferred.
• Les Clefs d'Or certification is a significant advantage.
• Familiarity with OPERA Cloud or similar reservation systems is preferred.
• Exceptional communication and interpersonal skills with a focus on providing outstanding guest service.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining a professional and calm demeanor.
• Extensive local knowledge and connections within the area, or a willingness to quickly acquire it.
• Proficiency in computer systems, including Microsoft Office and reservation software.
• Ability to stand for the entire shift.
• Fluent in English; additional languages are a plus.

Benefits

We offer a highly competitive salary and benefits package.

• Medical Insurance
• Dental
• Vision
• Life Insurance
• Hospital Indemnity
• Free Meals

Why work with us

This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.