What are the responsibilities and job description for the Director Membership Sales position at The Moore?
About The Moore
The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.
The Moore’s core programming extends throughout the building’s four floors: The first floor is anchored by a public, all-day dining concept. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building’s fourth floor and offers 15 hotel suites that are available for member and non-member bookings. Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building’s iconic Elastika atrium.
The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.
Job Overview:
Position Summary:
The Director of Membership Sales will be responsible for driving the growth and retention of the club's membership base and enhancing member engagement. This role requires a dynamic individual with exceptional networking skills, a deep understanding of the luxury market, and the ability to cultivate relationships with high-profile individuals.
Key Responsibilities:
- Develop and execute strategies to attract new members in alignment with the club’s brand and values.
- Identify and target potential members through networking, referrals, and strategic partnerships.
- Manage the membership application and onboarding process, ensuring a seamless and welcoming experience for new members.
- Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement.
- Develop and implement initiatives, events, and programs to enhance member experience and foster community by overseeing the Programming department.
- Act as the primary point of contact for members, addressing inquiries, concerns, and feedback promptly.
- Monitor member satisfaction and retention metrics, developing strategies to address any challenges.
- Regularly assess and refine membership offerings to ensure they meet the evolving needs of the club’s community.
- Serve as an ambassador for the club, embodying its values and ethos in all interactions.
- Collaborate with the marketing team to promote the club’s brand through various channels, including social media, events, and partnerships including newsletters.
- Attend and represent the club at external events, networking functions, programming events and industry gatherings.
- Oversee, manage and develop the membership team.
- Maintain accurate and up-to-date records of all sales activities, membership inquiries, and follow-up actions in the CRM system.
- Provide regular reports to management regarding membership growth, sales performance, and market trends.
- Analyze data to identify potential opportunities for expanding the membership base and improving the sales strategy.
Qualifications:
- Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
- Minimum of 2 years of experience in a membership management or similar role within the luxury, hospitality, or private club sector.
- Proven track record of successful membership growth and retention.
- Exceptional interpersonal and communication skills, with the ability to connect with high-net-worth individuals.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Knowledge of the Miami Design District and its cultural landscape is highly desirable.
- Proficiency in CRM software and membership management tools.
- Ability to work flexible hours, including evenings and weekends, as required by club events.
Benefits
We offer a highly competitive salary and benefits package.
Medical, Dental, Vision, Hospital Indemnity and Life Insurance
Paid vacation, personal and holidays
Why work with us
This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.
