What are the responsibilities and job description for the Guest Services Ambassador position at The Museum of Fine Arts, Houston?
Responsibilities :
- Must complete the Museum's Fine Art of Hospitality training program and follow through with specific service standards
- Greet and assist guests, and provide a welcoming and friendly environment for them to enjoy their experience
- Sell or reserve a variety of tickets (general admission, special exhibitions, films, programs, events) and sell memberships
- Assist with ease of entrance during high-traffic exhibitions or events, including scanning tickets and line management
- Redirect or suggest alternatives to sold-out experiences such as special exhibitions, films, and programs in the Museum's auditorium
- Participate regularly in curatorial briefings about art and exhibitions
- Approach guests to welcome them, hear about their interests, and share knowledge about the Museum's art collections and exhibitions on view
- Make recommendations to guests that will enhance their visit
- Distribute guest resources including maps, schedules, self-guided tour materials, special exhibition information, and more
- Understand MFAH visitor policies (photography, touching, etc) and emergency procedures to assist with evacuations and situations involving guest safety (accidents in museum, lost children, fire alarms, etc.)
- Ensure the safety and positive experience of guests by remaining alert and watchful
- Notifies Museum security to deter acts of vandalism, theft, negligence or other safety and security concerns
- Ensure easy and efficient guest flow through the museum by recognizing issues with signage, way finding, and unintentional obstructions
- Other tasks determined by supervisor
Skills, Knowledge and Abilities :
Education and Experience :
Equal Opportunities for All
At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.
Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.
Research shows that individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and / or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department : HR@mfah.org
