The Nantucket Hotel- Events Manager

Overview

About Little Gem Resorts

Trusted, treasured and timeless. Little Gem Resorts (LGR) is a family-owned and operated, boutique hospitality company with a passion for bringing guests together to celebrate the joy of idyllic island vacations.  All LGR guests are considered part of the family.  Formerly, Vineyard Nantucket Resorts, LGR owns and operates resorts on three sought after islands – Martha’s Vineyard, Nantucket and St. John, USVI.

All three properties bring to life the company ethos of a welcoming, personal and playful approach to high-end travel. Highly curated but accessible, loyal guests of The Winnetu Oceanside Resort and The Nantucket Hotel Resort, will find the same experience they have come to love at the newest property, The Lovango Resort Beach Club, opening in phases over the next few years.

Responsibilities

Job Responsibilities 

• Annual growth of the Nantucket Hotel event revenues by upselling catering packages and wedding add-ons.
• Staying active within the island communities so we have a presence at meetings, planning events and committees.
• Conduct site visits for booked and prospective events.
• Prompt communication with clients from turnover leading up to the event
• Maintain proper documentation of all aspects of events including special requests and financial details
• Monitor all events to ensure the group expectations are being exceeded or met as well as being certain to resolve any unexpected challenges that may arise
• Conduct tastings for qualifying events, working alongside the Chef and F&B Manager
• Development of menu, floorplan and timeline for all booked events
• Timely execution of BEOs and group resumes for all booked events
• Working closely with food and beverage team for day of coordination with client, outside vendors, and all department heads to ensure all details of BEO are executed
• Follow up with all clients post event
• Ring in all events and work with accounting and the DOSE to reconcile all events
• Assist food and beverage team with all in house events
• Act as onsite representative for marketing initiatives

Qualifications

Position Overview

• The LGR Events Manager is a critical role that integrates all event responsibilities for the Nantucket Hotel & Resort and is responsible for in collaboration with the Director of Sales and Events, the successful execution of all events and overall growth for the department. Generally the Events team operates in a fast paced environment requiring immediate communication with clients, timely execution of BEO’s and preparing the on-island operating teams for their responsibilities to execute seamless events. 

• The position reports directly to Makenzie Wall, Director of Sales and Events, however, the positon will also work closely with the on-site operations team at the Nantucket, the remote Reservations team and the Food and Beverage leadership team at the Nantucket. 

• The Event Manager must work well across and within other Hotel departments, being flexible based upon business levels and needs with assisting other departments. 

• This person should be a strong project manager and creative problem solver while bringing passion and leadership skills to events. The position requires strong organizational skills with the ability to prioritize and manage time efficiently; a customer service mindset; excellent written, oral, and interpersonal communication skills. A proficiency using Tripleseat, All Seated, and Positouch is ideal but not required, as these programs are easy to learn.   

• This is a year-round position that is based on-site on Nantucket between March – early December. Remote work is optional for the months of January and February when the Hotel is closed. Weekend and evening work is also to be expected during the peak event periods.  During the spring and fall, the work schedule can be intense. Hybrid work is allowed when needed, should the Events Manager need to work 1 day from home per work week when your schedule allows. 

• The ideal candidate for the LGR Events Manager role will have experience in Catering and Sales, as well as Wedding and Event Coordination experience.