Digital Media Manager (Social Media and Digital Design)

About The Narrative Project:

The Narrative Project is Connecticut’s only anti-racist communications agency, focused on equity, oriented to justice, and dedicated to providing high-quality public relations and full-service communications for mission-driven organizations. Through collaborative communications consulting, The Narrative Project helps emerging and established mission-driven organizations reach their diverse publics, build their image, further their mission, and achieve their goals.

We don’t have clients at The Narrative Project. We have partners.

Traditional consulting relationships are far too transactional. As a work-for-hire relationship, they don’t require the consultant to be mission-aligned or values-based; they don’t necessitate developing a true relationship between the client and consultant; and they lend themselves to the mistreatment of the consultant or a lack of work/life balance resulting in burnout. We seek to change this.

At The Narrative Project, we’re zealots for the missions we serve. We call the organizations we support Partners, not clients​​, because 1) we work exclusively with mission-aligned organizations, 2) we take a collaborative approach to communications management, and 3) we expect our partners to adhere to our core values of community care when working with our team.

Job Description:

Digital Media Managers play a key role in shaping our partners’ owned media strategies. This position is perfect for a multi-talented creative who can confidently create graphic design, lead email marketing campaigns, write superior first draft content for newsletters and social media posts, manage multiple social media calendars and channels, oversee website design projects, and generate social-first videos that deliver cohesive and compelling content across digital platforms.

Your primary responsibility will be to produce dynamic content for your portfolio of partners. You will be personally responsible for managing partner relationships and are expected to harness your communication skills to build trust and reinforce the value of our work and expertise in the process. Digital Media Managers may serve as an all-around capacity add for Account Executives who serve as the primary point of contact for accounts or serve as the primary point of contact themselves.

Successful Digital Media Managers are strategic thinkers with a hands-on approach to execution. They are experts in balancing multiple priorities while ensuring quality and timeliness. They work collaboratively across disciplines to deliver results that position our partners for success. Adaptability, a growth mindset, and a commitment to justice and equity are key traits for excelling in this role.

You will need to be flexible and adapt to the ever-changing landscape of the organizations we serve, and we expect you to be up-to-date with the latest digital technologies and social media trends.

Key Responsibilities:

Responsibilities will vary according to the accounts but may include a combination of:

• Social Media Management & Content Creation
• Create content for social media channels, including Instagram, Facebook, LinkedIn, and other relevant platforms
• Create monthly social calendars across multiple platforms
• Monitor feedback received on social media, prepare written responses on behalf of our partners
• Implement and advise on cutting-edge trends in social first storytelling and content creation
• Develop social strategy and content that is relevant, engaging, and reflective of the visionary social justice platforms of the organizations we serve
• Produce and present quarterly reports that track a partner’s social media performance, highlighting key metrics and actionable insights to inform future strategy.
• Graphic Design
• Develop graphics and visuals for websites, social media, newsletters, and other marketing collateral
• Maintain consistent branding across all projects and platforms
• Lead rebrand
• Email Marketing & Content Writing/Creation
• Design and write newsletters that align with brand messaging, resonate with target audiences, and reach marketing goals
• Draft content as needed to support communications goals
• Project Manage/Collaboration
• Manage multiple projects in various stages of production
• Partner with colleagues and external stakeholders across our portfolio to deliver cohesive and innovative solutions for web and creative projects
• Manage timelines, budgets, and priorities for multiple projects simultaneously
• Videography (Preferred)
• Edit short-form content for social media, websites, and campaigns
• Storyboard and develop video concepts from inception through completion
• Incorporate animations, captions, and other enhancements to produce polished, professional videos
• Photography (Preferred)
• Document partner events, public actions, and headshots, using post-processing skills to enhance imagery
• Capture images that convey the emotion, context, and the narrative of a story
• Other duties as needed

Required Skills:

• Responsible for partner relationship management
• Ability to adapt and switch between brand voices representing a wide variety of brands
• Develop content strategies to effectively reach the desired target audience and marketing goals.
• Project management using project management tools, (e.g Asana)
• Create content for social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms that promotes audience engagement, increases audience presence on company sites, and encourages audience participation
• Experience supporting email marketing campaigns, including designing, segmenting, and analyzing performance using platforms like MailChimp, Constant Contact, or similar tools
• Analyze communications metrics and report audience information and demographics
• Strong knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) or equivalent tools
• Storyboard and develop video concepts from inception through completion

Preferred Skills:

• Knowledge in the use of AI generative tools to execute code, graphics, and imagery.
• Basic to intermediate video editing and animation skills
• Expertise in web development tools and CMS platforms (e.g., WordPress, Squarespace, HTML, CSS)
• Expertise using prototyping and visualization tools e.g. Figma and Figjam
• Estimating web project time and effort, and preparing design and development briefs
• Strong technical camera operation, including an understanding of lighting conditions, adaptability, and ability to capture decisive moments
• Proficiency in photo editing software (e.g., Lightroom)

Qualifications:

• 3 years of experience in social media management, graphics design, communications, photography/videography or a related field as evidenced in an online portfolio
• Demonstrated ability to manage multiple projects with competing priorities
• Experience creating content for diverse audiences, especially in culturally responsive or justice-focused contexts
• Strong organizational and time management abilities
• Excellent written and verbal communication skills
• Collaborative mindset with a solutions-oriented approach
• Experience working with nonprofit or public interest advocacy clients involving media relations, or demonstrated equivalent expertise from related sectors such as non-profit, community government, agency, or philanthropy
• Relevant college experience in graphic design, marketing, web development, interactive digital design, and 3-5 years of work experience, or some combination of experience and education
• Recent agency background is preferred

Benefits:

• Health, Dental, and Vision insurance stipend
• Paid and coordinated time off
• Compressed work week
• Hybrid remote work schedule
• Commuter stipend
• 401(k) matching

To Apply:

Email your resume and a cover letter explaining your interest in mission-driven change communications and how you adopt the ideals of antiracism in your professional practice and personal routine to operations@narrative-project.com. Please include your social media handles, LinkedIn account if applicable, and relevant work samples.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Content creation: 3 years (Required)
• Email marketing: 3 years (Required)
• Photography: 3 years (Preferred)
• Videography: 3 years (Preferred)
• Website management: 3 years (Preferred)
• Social media management: 3 years (Required)
• Graphic design: 3 years (Required)

Ability to Relocate:

• New Haven, CT 06510: Relocate before starting work (Required)

Work Location: Hybrid remote in New Haven, CT 06510

Salary : $60,000 - $70,000