What are the responsibilities and job description for the Count Manager position at The Nash Casino?
JOB SUMMARY: The Count Manager is responsible for overseeing the Money Room’s daily operations, ensuring the integrity of the count and compliance with all regulations and assisting the Gaming Controller where necessary
JOB RESPONSIBILITIES:
- Consistently communicates operational information with the Gaming
- Controller or above, other departmental staff, supervisors, and managers.
- Sets the drop schedule and count team hours.
- Determines the best route for count and number of machines dropped per day to ensure that all machines function at all times without needing emergency drops
- Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
- Observes and reports the performance of the Count Team to the Gaming Controller or above.
- Determines the order the cash drop boxes, and voucher cassettes will be opened and counted.
- Controls and oversees the transportation of all money and paperwork within the Money Room.
- Oversees all emergency related procedures and implements if needed.
- Prepares and signs any incident or discrepancy report related to the count or collection.
- Checks all Money Room paperwork and work completed by the Count Room
- Supervisor for accuracy and signs upon confirmation.
- Refers any major equipment malfunctions to the Gaming Controller or above in a timely manner.
- Authorizes the transfer of cash to the safe area.
- Conducts financial tasks accurately and efficiently; protects The Nash Casino’s value by keeping all information confidential.
- Develop internal control policies, guidelines, and procedures for activities such as budget administration and cash and credit management.
- Maintain current knowledge of organizational and departmental policies and procedures, federal and state policies and directives and current accounting standards.
- Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed.
- Monitor financial activities and details, such as cash flow and reserve levels, to ensure that all legal and regulatory requirements are met.
- Develop and maintain relationships with banking, insurance, and external accounting personnel to facilitate financial activities.
- Supervises all accounting staff engaging in financial activities and the tax and compliance teams to ensure the ongoing training and development of these teams.
- Make all adjusting and correcting entries to the General Ledger accurately and efficiently.
- Calculate variances from the budget and report significant issues to management.
- Monitor debt levels and compliance with debt covenants.
- Participates in various special projects, special events and other duties as assigned.
- Supports company retention goals by ensuring the compliance of new Team Member attendance at orientation before working a scheduled shift.
- Drives culture by consistently demonstrating leadership, a positive attitude, and the BIG Service standards.
- Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- Ensures work activities are completed accurately, efficiently, and in a timely manner.
- Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintains professionalism and a friendly and approachable demeanor throughout the workday.
- Assists with training/mentoring of new Team Members as requested.
- Maintains all appearance standards in accordance with established uniform and appearance guidelines.
- Informs manager on duty of any irregularities and unusual situations when they occur.
- Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Works independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- Prior Count Supervisory or Management experience required.
- Must be 21 years of age or older.
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to thirty pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state and federal law.
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