What are the responsibilities and job description for the Count Team Attendant position at The Nash Casino?
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions as we prepare to open our doors in early 2025. This is your chance to get in on the ground floor and be one of the first to join our dynamic team! The estimated start date for the position will be in January/ February 2025.
JOB SUMMARY: The Count Attendant is responsible for collecting, counting, and balancing the terminal contents through strict adherence of the soft count procedures. Assists and supports the Count Team Supervisor in conducting the Drop to include maintaining accurate records in accordance with applicable regulations, policies, and procedures. Committed to our culture, and actively supports all BIG Service initiatives.
JOB RESPONSIBILITIES:
- Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
- Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
- Complete the collection and count efficiently and accurately.
- Assists with transferring money to the safe area.
- Ensure the Money Room is clean before leaving.
- Oversee all trolleys and equipment used during the collection and counting process with care.
- Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
- Responsible and accountable for all keys issued while on duty.
- Reports any equipment malfunctions for further maintenance.
- Immediately reports any major technical repairs to the Count Team Supervisor and/or Cage Manager or above.
- Undertakes limited technical duties under supervision
- Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset.
- Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- Ensure work activities are completed accurately, efficiently, and in a timely manner.
- Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintains regular attendance at scheduled shift and staff meetings.
- Maintains professionalism and a friendly and approachable demeanor throughout the workday.
- Assists with training/mentoring of new Team Members as requested.
- Maintains all appearance standards in accordance with established uniform and appearance guidelines.
- Inform manager on duty of any irregularities and unusual situations when they occur.
- Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Works independently with little to no supervision or as part of a team, is required.
- Must be and remain compliant with all legal and Nash Casino regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- Must be 21 years of age or older with a high school diploma or general education degree (GED).
- Previous experience working in high volume, fast-paced Money Room environment preferred.
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire Lottery Commission license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted and could be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
