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Count Team Supervisor

The Nash Casino
Nashua, NH Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 4/10/2025
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions as we prepare to open our doors in early 2025. This is your chance to get in on the ground floor and be one of the first to join our dynamic team! The estimated start date for the position will be in January/ February 2025.
JOB SUMMARY: The Count Team Supervisor is responsible for overseeing the Money Room’s
daily operations, ensuring the integrity of the count and compliance with all regulations. The Count Team Supervisor will work alongside the Count Team Attendants and perform administrative functions while supervising the team. Committed to our culture, and actively supports all BIG Service initiatives.
JOB RESPONSIBILITIES:
  • Consistently communicates operational information with the Cage Manager or above, other departmental staff, supervisors, and managers.
  • Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
  • Observes and reports on the performance of the Count Team to the Cage Manager or above.
  • Verifies the accuracy of all Money Room equipment and ensures all necessary materials are in place.
  • Determines the order the cash drop boxes, and voucher cassettes will be opened and counted.
  • Responsible for obtaining the access card and the keys of the corresponding count area.
  • Authorizes all entries and exits to the Money Room upon Surveillance confirmation.
  • Controls and oversee the transportation of all money and paperwork within the Money Room.
  • Oversee all emergency related procedures and implements if needed.
  • Prepares and signs any incident or discrepancy report related to the count or collection.
  • Check all Money Room paperwork for accuracy and signs upon confirmation.
  • Reports any equipment malfunctions for further maintenance, while continuing to assist guests in the event of a minor malfunction of a terminal.
  • Refers any major equipment malfunctions to the Cage Manager or above in a timely manner.
  • Authorizes the transfer of cash to the safe area.
  • Has a thorough knowledge of all Money Room equipment and operations and trains Count Team Attendants as directed by the Cage Manager or above.
  • Responsible and accountable for all keys issued while on duty.
  • Assists the Cage Manager or above upon request with scheduling and observing and reports any non-compliance with department and company standards and/or policies and procedures.
  • In the absence of the Cage Manager or above, follow the provided schedule to ensure meal period and other breaks are completed.
  • Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset.
  • Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
  • Ensure work activities are completed accurately, efficiently, and in a timely manner.
  • Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
  • Maintains regular attendance at scheduled shifts and staff meetings.
  • Maintains professionalism and a friendly and approachable demeanor throughout the workday.
  • Assists with training/mentoring of new Team Members as requested.
  • Maintains all appearance standards in accordance with established uniform and appearance guidelines.
  • Inform the manager on duty of any irregular and unusual situations when they occur.
  • Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
  • Is honest in all interactions and displays a high degree of integrity.
  • Works independently with little to no supervision or as part of a team is required.
  • Must be and remain compliant with all legal or company regulations for working in the industry.
  • Must possess a high degree of self-motivation and attention to detail.
  • Consistently comply with all department and regulatory policies and procedures to ensure the proper protection of The Nash Casino.
EDUCATION AND EXPERIENCE:
  • One year of previous experience working in high volume, fast-paced Money Room environment preferred.
  • High school diploma or general equivalency diploma (GED) preferred.
  • Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
  • Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
  • Must be able to obtain and maintain a valid New Hampshire gaming license.
  • Must be 21 years of age or older.
  • Must pass all prescreening and background checks.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to move in and around the work area throughout the entire workday.
  • Must be able to sit, stand or walk for extended periods of time.
  • Must be able to repeat the same movements.
  • Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
  • Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
  • Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
  • Must be able to access and interpret information on computer screens.
  • Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
  • Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
  • Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

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Job openings at The Nash Casino

The Nash Casino
Hired Organization Address Nashua, NH Full Time
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions...
The Nash Casino
Hired Organization Address Nashua, NH Full Time
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions...
The Nash Casino
Hired Organization Address Nashua, NH Full Time
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions...
The Nash Casino
Hired Organization Address Nashua, NH Full Time
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions...

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