Imaging Technician

Job Summary

Responsible for scanning and indexing all incoming documentation using a wide variety of applications over multiple operating systems.

Principal Duties and Responsibilities

Operate image scanning equipment using a wide variety of software applications that include but are not limited to OpenText and mainframe applications.

• Serves as departmental liaison for clients seeking assistance with the electronic imaging process.
• Prepares and maintains various records, logs and statistical reports reflecting operational
• Document preparation (pre & post scanning).
• Research termed, unknown, misdirected or missing material.
• Administer Customer Service support desk; process information requests which may be received
• Performs miscellaneous duties as required by management.
• Must maintain appropriate attendance.

Transaction Print and Inserting Responsibilities:

• Adhere to check production business requirements, ensure security and confidentiality
• Perform daily setup, programming, and operation of digital printer, inserting, and meter equipment
• Perform regular maintenance of digital printer, inserting, and meter equipment independently and coordinate vendor support
• Visually inspecting the transactional output to ensure that they meet job specifications and quality standards
• Reviews and audits finished work for accuracy and completeness with regards to business requirements and postal regulations
• Quickly research possible causes and remedies technical issues of digital printer to reduce downtime
• Work with vendor to troubleshoot and problem-solve hardware and software issues of intelligent barcode inserting
• Maintain production schedule and quality control procedures
• Conduct periodic tests with Albany facility for Disaster Recovery
• Monitor postage, supplies, and inventory

Mail Delivery, Shipping and Receiving Responsibilities:

• Sort all incoming and outgoing packages and mail
• Receive and deliver mail and packages to internal destinations on a scheduled basis
• Use of shipping software and tracking systems
• Prepare materials for pick-up by couriers or other transportation services

Administrative and Essential Duties Responsibilities:

• Demonstrates reliability through attendance and punctuality
• Participate and support continuous improvement objectives
• Keeps work area clean, organized, and free of hazards
• Interacts with other departments and employees on a routine basis
• Collaborates with vendors on specific projects and installations
• Solve technical issues of software and hardware equipment
• Process invoices and internal chargebacks timely
• Maintains accurate records for data collection and metrics reporting
• Perform other duties as assigned

Knowledge, Skills and Abilities

• Solid understanding of setup, adjustments, and operating characteristics of digital printing press, inserting, and postage meter machines
• Knowledge of mail sorting and delivery
• Knowledge of shipping and receiving functions
• Knowledge of postal regulations and presorting requirements
• Strong problem-solving, communication, and interpersonal skills
• Able to meet deadlines while effectively multi-tasking with moderate supervision
• Good organizational and prioritization skills
• Ability to work effectively in a team and independently
• Adapt to changing environments and job activities
• Able to work and interact professionally with people
• Knowledge of computers and Microsoft Office software
• Safely handle power and manual pallet jacks, hand trucks

Compensation

Nassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The starting pay for this role is: $19/hr.

Visit our Careers page and apply online at http://www.nfg.com/.

Based in Hartford, Connecticut, Nassau Financial Group is a growth focused and digitally enabled financial services company with a fully integrated platform across insurance and asset management. Nassau was founded in 2015 and has grown to $1.6 billion in total adjusted capital, $24.8 billion in assets under management, and 370,000 policies and contracts as of September 30, 2024.

As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs.

Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.