IT Products and Systems Director

The New Terminal One at John F. Kennedy International Airport is a bold and exciting project to develop a world-class international terminal that will serve as an anchor terminal in the Port Authority's $19 billion transformation of JFK into a global gateway to the New York metropolitan area and the United States. The New Terminal One will set a new standard for design and service, aspiring to obtain a Top 5 Skytrax ranking and be considered one of the finest airport terminals in the world.

The New Terminal One is being built on sites now occupied by Terminal 1 and the former Terminal 2 and Terminal 3, where it will anchor JFK's south side. Construction is taking place in phases. The first phase, including the new arrivals and departures halls and first set of 14 new gates, is expected to open in 2026. At completion, anticipated in 2030, the New Terminal One will be 2.6 million square feet, making it the largest terminal at JFK and nearly the same size as LaGuardia Airport's two new terminals combined.

The New Terminal One will be a 23-gate, state-of-the-art, international-only terminal. Sustainably designed and future-focused, the terminal will feature expansive, naturally lit public spaces, cutting-edge technology, and an array of amenities, all designed to enhance the customer experience and compete with some of the highest-rated airport terminals in the world.

Who you are:

We are seeking a dynamic Products and Systems Director to spearhead the implementation and ongoing management of a diverse and robust product landscape that will redefine the airport experience. In this role, you will leverage your deep understanding of the IT, Digital, and Data domains to orchestrate our extensive partner ecosystem. Your primary focus will be to ensure that the implemented products and systems consistently deliver outcomes that align with the overarching vision of our terminal and contribute to establishing a truly world-class terminal.

What you will be doing:

• Organize an optimal way of working with all user domains across the airport—enabling a clear “first point of entry” for all colleagues in the airport.
• Set the guardrails on key IT topics (e.g., cyber, service management, vendor management, etc.).
• Orchestrate the partner landscape that NTO has selected to deliver all products/systems (combination of the product/solution providers plus the to-be-selected (RFP running) Operations & Maintenance (O&M) suppliers).
• Enable NTO to create/follow/realize Portfolio and Product roadmaps, in line with the NTO strategy and overall IT strategy.

Leadership

• Act as the single point of Technology accountability for all products/systems at the New Terminal One (110 systems). You will hierarchically be responsible for three IT managers and have a functional line to the (digital) products that are brought live by the digital team. In this way, you will ensure smooth integration of all (both digital and IT) systems for NTO. The digital team has -like yourself- a direct line to the chief Transformation and Innovation officer who is overall responsible for IT at NTO.
• Organize an effective way of interfacing with all users, in close collaboration with how the 24x7x365 Operations will be setup.
• Lead the Products teams (Direct and indirect) and design, develop, build, and implement an agile organization with them offering the skills and capabilities required. Create a team culture that takes the initiative and aligns to the company’s vision and values.
• Build and extend value-based partnerships with all suppliers/partners involved. Set and drive world-class standards, championing a culture of collaboration and cooperation with colleagues and vendors.

Strategy & Roadmap

• Set and deliver the strategic technology direction, working collaboratively with all airport domains, and setting standards, best practices, and policies.
• Work with business leaders to prioritize and deliver the Service Level Agreements and KPIs of all Operational Systems.
• Develop, implement, maintain, and communicate the OT strategy, ensuring strong alignment to Group and Corporate OT programs and the broader business strategy.

Innovation

• Bring new thinking and develop new capabilities in areas such as data, analytics, digital, and show the wider business the value in adopting modern technology.
• Working with the digital team, deliver a product-focused operating model that can exploit data to provide great customer experience, resource management, and intelligent asset management.

IT & OT Systems

• Primarily responsible for all IT & OT systems, third-party systems, and vendors needed to properly run operations of the business.
• Partner with business and technology leaders and staff to design and manage highly available, complex, secure, enterprise infrastructure, and associated components.
• Regularly review and, as appropriate, rationalize the technology and other systems utilized, to deliver more efficient and effective services.
• Maintain IT compliance with regulatory requirements including Governmental, PANYNJ, HPIAA, ISO, etc.
• Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures.
• Maintain documentation of all OT systems, availability, and appropriate dashboards.

Passenger Experience, Vendor, and Third-Party Management

• Integration of the terminal systems and coordination and integration with Port Authority systems.
• Coordinate and interface with terminal construction management systems.
• Support and manage customers, passengers, and vendor-provided systems ensuring a great passenger experience.

Qualifications:

• An experienced Technology leader with 7 years of experience in airport systems and proven business/value focus who has successfully delivered operational technological business transformation in an airport environment.
• Proven experience of developing and improving IT/OT services, managing risk, and maintaining resilience.
• Has delivered complex OT services, supporting systems and infrastructure in a multi-vendor and capability environment.
• At least 1 of the following certifications: Microsoft Azure Certifications or AWS Certifications.
• Experience with System Design/Administration/Integrations/Implementations/Support.
• Knowledge of on-prem and cloud-based server infrastructure (Active Directory and Windows Servers, Azure, AWS).
• Has strong business, finance, and commercial acumen and experience of managing large budgets.
• Can demonstrate delivering cloud and digital technologies and attention to detail.
• Can inspire, lead teams, collaborate with a wide variety of stakeholders to achieve great results.
• Experience with project-based planning, architecting, and delivery.
• Experience working with teams using ITIL and ITSM frameworks.
• Industry certifications (Microsoft, Cisco, Security, ITIL).

Where will you work:

This role will be hybrid and is currently located in Building 111 at JFK Airport. As NTO progresses towards its operational phase, your role may transition to the terminal, where you will be directly involved in the day-to-day activities of this state-of-the-art international terminal.

This role requires a valid Secure Worker Access Consortium (SWAC) clearance and/or Security Identification Display Area (SIDA) badge, which will be obtained and maintained throughout employment. Successful candidates will be subject to a background check and other security clearance procedures. Candidates who cannot obtain and maintain this credential will not be considered for employment.

What we offer:

• Competitive Medical, dental, and vision insurance
• Health Savings and Reimbursement Accounts HSA/HRA
• Flexible Spending Accounts (FSA)
• Generous Commuter Benefits
• Group Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Insurance
• Competitive 401k matching
• Discount and other perks through partner programs

Our values and commitment:

We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The New Terminal One consortium of labor, operating, and financial partners is led by Ferrovial, JLC Infrastructure, Ullico, and Carlyle. The New Terminal One is being built by union labor and we are committed to local inclusion and labor participation, focusing on diversity and capacity-building opportunities, including ambitious participation goals of 30% for minority and women-owned enterprises, 10% for local business enterprises and 3% for service-disabled veteran-owned businesses.

To learn more about the New Terminal One at JFK International Airport, visit https://portauthoritybuilds.com/redevelopment/us/en/jfk/planned-projects/terminal-1.html