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Premium Account Development Specialist

The New York Mets
Queens Village, NY Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 4/20/2025
Job Overview:

The Premium Experience Manager will focus on enhancing the premium membership experience and driving growth in the Tri-State Area. Key objectives include retaining existing premium members, increasing revenue, and expanding our premium membership base.

Responsibilities:
  • Develop and execute strategies to improve customer satisfaction and loyalty.
  • Achieve sales and revenue targets through effective upselling and cross-selling.
  • Collaborate with the sales team to identify and capitalize on new business opportunities.
  • Establish and maintain strong relationships with corporate partners and local businesses.
  • Provide education and support to account holders on key ticket functions and services.
  • Maintain accurate records in CRM and Tickets.com (TDC) Ticketing System.
  • Address account holder inquiries and requests in a timely and professional manner.

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