What are the responsibilities and job description for the Collections Representative position at The Nguyen Ballato Law Firm?
Requirements and Responsibilities:
- Monitor the firm's past due and or delinquent accounts.
- Make outbound calls to recover past due accounts or negotiate a payment plan to collect in installments.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Follow-up on delinquent accounts, update and maintain accurate financial records including accounting, receivable and credit records.
- Maintain your accounts thoroughly and proficiently.
Qualifications:
- Competence with Microsoft Office (Outlook)
- 2 years Collections Experience
- Experience with JST software a plus but not required
- Positive demeanor and strong work ethic
- Strong attention to detail; ability to enter precise documentation notes on accounts
- Ability to communicate in a professional and courteous manner
- Detail-oriented, resourceful, and with the flexibility to adapt quickly to change if needed
- Knowledge of FDCPA
- Ability to self-motivate with little oversight
- Bilingual is a plus
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $16 - $19