What are the responsibilities and job description for the Senior Associate Client Success Manager position at The Nippon Telegraph and Telephone Corporation (NTT)?
Job Title: Senior Associate Client Success Manager
About the Role
We are renowned for our technical excellence and leading innovations, making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your Day at NTT DATA
The Senior Associate Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for small to mid-size enterprise and retail clients.
Key Responsibilities
- Maintains periodic account health assessments to drive client retention.
- Develops and maintains various client account documentation.
- Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
- Recommends appropriate process and procedure revisions in support of continuous improvement.
- Cordinates, tracks and reports on quality assurance metrics and testing.
- Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
- Manages key support systems related to technology systems, training, documentation, and knowledge management.
Requirements
- Working knowledge of Microsoft Office Suite
- EXCEL EXPERIENCE A MUST
- Knowledge of IT managed services and/or cloud computing a plus
- Possess excellent client service skills
- B/S degree or equivalent education and/or work experience required
- Must have a minimum of 3-5 years of relevant experience, 2 years in the data center co-location industry preferred
- PMP Certification a plus, but not required
Work Environment
Able to hear and speak with others and to use a telephone and 2-way radio. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
Travel Requirements
Periodic travel to other NTT GDC Americas locations, and client or vendor sites. Must be able to respond to emergency situations at the data center. Responsible to carry a cell phone and provide 24 x 7 support as needed. Must be willing to work outside normal business hours, including weekends, late nights, holidays.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
