What are the responsibilities and job description for the Technical Client Success Manager position at The Nippon Telegraph and Telephone Corporation (NTT)?
Company Overview
Nippon Telegraph and Telephone Corporation (NTT) is a trusted global innovator of business and technology services. Our commitment to innovation, optimization, and transformation helps clients achieve long-term success. We serve 75% of the Fortune Global 100 and invest heavily in R&D to drive digital advancements.
Job Description
The Senior Associate Client Success Manager plays a vital role in onboarding, implementing, and managing client relationships for small to mid-size enterprises and retail clients. This includes managing all aspects of the client lifecycle from pre-implementation to post-implementation and account renewals. Key responsibilities include maintaining periodic account health assessments, developing and maintaining client account documentation, and preparing status reports to keep management, clients, and project teams informed.
Required Skills and Qualifications
To excel in this role, you will need excellent client service skills, working knowledge of Microsoft Office Suite, and Excel experience. Knowledge of IT managed services and/or cloud computing is a plus. A Bachelor's degree or equivalent education and/or work experience is required, along with a minimum of 3-5 years of relevant experience, preferably in the data center co-location industry. PMP Certification is a bonus but not necessary.
Benefits
NTT DATA offers a competitive compensation package based on experience, education, and location. All regular full-time employees are eligible for an annual bonus, which is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and a 401(k) retirement plan.
Nippon Telegraph and Telephone Corporation (NTT) is a trusted global innovator of business and technology services. Our commitment to innovation, optimization, and transformation helps clients achieve long-term success. We serve 75% of the Fortune Global 100 and invest heavily in R&D to drive digital advancements.
Job Description
The Senior Associate Client Success Manager plays a vital role in onboarding, implementing, and managing client relationships for small to mid-size enterprises and retail clients. This includes managing all aspects of the client lifecycle from pre-implementation to post-implementation and account renewals. Key responsibilities include maintaining periodic account health assessments, developing and maintaining client account documentation, and preparing status reports to keep management, clients, and project teams informed.
Required Skills and Qualifications
To excel in this role, you will need excellent client service skills, working knowledge of Microsoft Office Suite, and Excel experience. Knowledge of IT managed services and/or cloud computing is a plus. A Bachelor's degree or equivalent education and/or work experience is required, along with a minimum of 3-5 years of relevant experience, preferably in the data center co-location industry. PMP Certification is a bonus but not necessary.
Benefits
NTT DATA offers a competitive compensation package based on experience, education, and location. All regular full-time employees are eligible for an annual bonus, which is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and a 401(k) retirement plan.
