Guest Service Agent / Night Audit Relief

Benefits:

• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Health insurance

Guest Service Agent



We are seeking a friendly and efficient Guest Service Agent to provide excellent service during check-in, throughout guests' stays, and at checkout while maximizing room revenue and occupancy. This role includes working the Night Audit shift from 11 PM to 7 AM as needed.

Qualifications:

• High School diploma or equivalent required; college coursework or hotel experience preferred.
• Computer experience and strong communication skills are essential.
• PMS (Property Management System) experience is a plus.
• Ability to multitask and maintain a friendly, professional demeanor at all times.
• Must be able to lift up to 15 lbs and stand during the entire shift.

Key Responsibilities:

• Greet and assist guests, ensuring a positive experience.
• Handle check-ins, checkouts, and inquiries about hotel services.
• Manage reservations, rate quoting, and follow cash handling policies.
• Complete shift checklist, balancing paperwork and ensuring accuracy.
• Be knowledgeable about hotel services, promotions, and emergency procedures.
• Maintain cleanliness and organization at the Front Desk.

Additional Requirements:

• Must be able to work the Night Audit shift from 11 PM to 7 AM ( If needed )
• Must be able to handle cash and credit card transactions.
• Strong problem-solving skills and ability to anticipate guest needs.

Apply now to join our team at Northport Hotel!