What are the responsibilities and job description for the Service Desk Coordinator Level 2 position at The Nu-Age Group?
Company Description
The Nu-Age Group is a MSP based East Rutherford, NJ, specializing in IT services, cybersecurity, cloud solutions, and strategic consulting. We are committed to bringing enterprise-level productivity and scalability to small and medium-sized businesses, and we are a HIPAA and SOC 2 certified services provider. Our cutting-edge technology solutions have helped our clients focus on growing their business since our inception.
Who You Are-
- 5 Years experience in Level 2 Infrastructure Support and Administration
- Service Ticket Management / Escalations-Detail oriented, working with a high level of diligence
- Passionate about technology and learning
- Strong communications skills (verbal and written) – clear, concise, and timely
- Able to troubleshoot and diagnose issues reliably
- Able to document issues and escalate effectively
- Ability to pick up skills quickly
Role Description
This is a full-time on-site role for a Service Desk Coordinator Level 2 at The Nu-Age Group. The Service Desk Coordinator Level 2 will be responsible for providing service desk support, IT service management, and service desk operations on a day-to-day basis.
Qualifications
Compensation and Benefits
Our Vision
Partnership – We believe in the power of long-lasting partnerships, providing our clients with high quality service and sustainable solutions which help them achieve their objectives.
Accountability –We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client’s high expectations.
Integrity – A commitment to honesty, fairness and standing by our word.
Empowerment – A team who carries out the values and vision of Nu-Age with the authority to be decisive.
Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges.
Transparent Communication – A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect.
Teamwork – Strive for a sense of comradery while working together to achieve common goals of the team, clients, and Nu-Age.
The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Salary : $80,000
