What are the responsibilities and job description for the IT Service Desk Level II (Not Remote, Located in Springfield, OH) position at The Ohio Masonic Communities?
At Ohio Masonic Communities, we pride ourselves on being the trusted partner to help people age respectfully and our employees are the key to this success. A fun, supportive, team-based work environment, we provide support to Browning Masonic Community (Waterville, OH), Springfield Masonic Community (Springfield, OH), and Western Reserve Masonic Community (Medina, OH). We emphasize using innovative technology to provide the best care possible. If a community or staff member has an idea for something to make life better or work easier, we find a way to make it happen.
We want to take care of you as much as you support taking care of our community members. That’s why we offer competitive benefits. We also understand that everybody goes through tough times, so our HOPE program provides financial assistance to employees in need.
Our history is rooted in the Masonic values of service and charity, but that doesn’t mean we’re all Masons.
We’re ready for you to join our team!:
Ohio Masonic Communities is the premier senior residential community serving three locations in Ohio. We are looking for an IT Professional with a proven track record of success and a strong background in customer service. This position will be onsite at our Springfield, OH campus. Travel to OMC Campuses (Medina, Springfield, Waterville) as needed.:
Summary:
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Bachelor’s degree in computer science or related field of study with five years of experience in the IT field preferred.
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Valid driver’s license required. Must be able to travel locally up to 25% of the time to other Company worksite locations as needed (Medina, OH; Springfield, OH, Waterville, OH).
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The individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, spreadsheets, etc. This role requires an above-average knowledge of Microsoft Office. Familiarity with Health Care Systems and Customer Relationship Management (CRM) is preferred. Willingness to obtain additional IT certifications as dictated by the needs of the organization.
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Ability to respond to common inquiries or complaints and effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, employees, staff, vendors, etc.:
Desired Requirements:
We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.:
After submitting your application, you will receive an email and text invitation from our trusted partner, Arena, to complete a brief 3-5 minute questionnaire. Please complete this step as part of your application, as it helps us learn more about you.:
We want to take care of you as much as you support taking care of our community members. That’s why we offer competitive benefits. We also understand that everybody goes through tough times, so our HOPE program provides financial assistance to employees in need.
Our history is rooted in the Masonic values of service and charity, but that doesn’t mean we’re all Masons.
We’re ready for you to join our team!:
Ohio Masonic Communities is the premier senior residential community serving three locations in Ohio. We are looking for an IT Professional with a proven track record of success and a strong background in customer service. This position will be onsite at our Springfield, OH campus. Travel to OMC Campuses (Medina, Springfield, Waterville) as needed.:
Summary:
- Manage incoming tickets through phone, email, or ticketing system
- General problem solving on diverse list of applications, hardware, and networking systems
- Provide individual support on a case by case basis
- Manages onboarding and terminations of new and leaving employees
- General system administration using Active Directory and Office 365 Administration
- Coordinates, maintains, and inputs records in Active Directory, Office 365
- Works with IT Manager on in progress and upcoming projects
- Performs new hardware deployment and installations:
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Bachelor’s degree in computer science or related field of study with five years of experience in the IT field preferred.
*
Valid driver’s license required. Must be able to travel locally up to 25% of the time to other Company worksite locations as needed (Medina, OH; Springfield, OH, Waterville, OH).
*
The individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, spreadsheets, etc. This role requires an above-average knowledge of Microsoft Office. Familiarity with Health Care Systems and Customer Relationship Management (CRM) is preferred. Willingness to obtain additional IT certifications as dictated by the needs of the organization.
*
Ability to respond to common inquiries or complaints and effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, employees, staff, vendors, etc.:
Desired Requirements:
- CompTIA A
- CompTIA Network
- Cisco Certified Network Associate (CCNA)
- Information Technology Infrastructure Library (ITIL)
- CompTIA Security :
We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.:
After submitting your application, you will receive an email and text invitation from our trusted partner, Arena, to complete a brief 3-5 minute questionnaire. Please complete this step as part of your application, as it helps us learn more about you.:
