Manager 2, Quality Control and Assurance

The Reading Room Navigator team is primarily responsible for minimizing interruptions and improving workflow to allow Radiologists to focus on their primary clinical functions. These tasks include handling outgoing communications (such as notification of clinicians for critical, urgent, and unexpected findings) and incoming communications (such as phone call requests from referring physicians for preliminary findings and verbal consults). Further, the team monitors the timely signing of reports, assists in monitoring turnaround times, and assists in QA, and timely protocoling. Finally, this team partners with Imaging Informatics to ensure an effective IT infrastructure, including prompt reporting of application and network issues to IT and follow-through until issues are resolved.

The manager acts under the direction of the Department Administrator and is responsible for performing data abstraction & submission and real time quality assurance monitoring related to compliance of department and OSUWMC policies and procedures. The manager provides support functions related to data preparation and quality assurance for clinical faculty and staff in the department. The manager identifies and resolves operational concerns & ensures appropriate actions are taken to meet departmental goals, guidelines & deadlines and participates in developing clinical-related policies and disseminating to clinical support staff. Additionally, the manager is required to independently communicate to Radiology faculty and staff and referring teams to facilitate timely, safe, and efficient patient care.

This position requires an individual who is detail oriented, flexible, possesses excellent organizational skills, is professional and courteous in both written and verbal form, has excellent customer relation skills and has the ability to prioritize multiple tasks. Individual in this position regularly interacts with front line staff, management and leadership.

45% of the time

• Manages day-to-day quality operations, including human resources, and administrative affairs activities and functions, in conjunction with Department Administration;
• Manages and monitors day-to-day activities of reading room navigator team;
• Guides and coordinates efforts to ensure team activities and workflow processes are handled in an efficient and timely manner;
• Hires and manages onboarding and training for new team members;
• Administers and manages performance management activities;
• Plans, assigns, and monitors individual workloads and completion of work activities;
• Ensures appropriate staffing levels; evaluates, identifies and makes recommendations for changes in staff numbers or structures

15% of the time

• Addresses operational concerns and ensures appropriate actions are taken;
• Reviews, screens and triages correspondence, inquiries and concerns to appropriate individual to further investigate and resolve;
• Provides technical and administrative guidance;
• Researches, collects, and compiles information as requested to develop complex departmental reports, to aid departmental leadership in strategic planning process, and for decision making purposes;
• Serves as liaison for the Radiologist and various departments and/or colleges.

15% of the time

• Independently provides support for outside reads ensuring images are uploaded appropriately and assigned to an appropriate radiologist for reading, and ensures report is available for requesting provider and/or patient;
• Assists with training and support of workflow to radiologists, fellows, and residents with IHIS and imaging systems;
• Promptly reports application and network issues to Imaging Informatics and/or medical center IT and follows through until the issue is resolved.

15% of the time

• Monitors and notifies radiologist of outstanding studies exceeding service level agreements;
• Sends reminders to radiologists with overdue unsigned reports;
• Acts as a liaison for all wet reads or STAT requests, ensuring completion within guidelines of the department and medical center;
• Reviews reading room work lists and assures all studies are read promptly;
• Assists technologists with protocols and notifies radiologists when needed;
• Assures all protocols are completed within departmental guidelines.

• 5% of the time

• Other duties as assigned.