Donor Experience Consultant

Position Overview

The Donor Experience Consultant is responsible for leading, implementing, and managing comprehensive programs that promote meaningful engagement opportunities. Reporting to the Director of Donor Experience, the Donor Experience Consultant operates with an elevated level of autonomy and is required to have a high degree of organization, attention to detail, critical thinking, and creativity. The Donor Experience Consultant must have polished interpersonal skills and be capable of interacting successfully with senior leadership, trustees, development officers, donors, physicians, administrators, and other key stakeholders. This position is responsible for proactively and independently realizing programmatic activities to include organizing and establishing priorities and managing projects with multiple deadlines and competing requirements.

The Wexner Medical Center and Health Science Colleges Donor Experience team collaborates with colleagues from across the medical center, Health Sciences Colleges, Advancement, and the University to create opportunities to engage donors and show appreciation and impact of their giving. The Wexner Medical Center Donor Experience team serves four interrelated, but unique donor audiences: donors to the Wexner Medical Center (WMC), College of Medicine, OSU Comprehensive Cancer Center (CCC)/James, and the Health Sciences Colleges (HSC). These combined audiences account for more than a third of all fundraising support to the University on an annual basis.

All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness. All members are also expected to exhibit The Ohio State University’s Shared Values which include Excellence and Impact, Diversity and Innovation, Inclusion and Equity, Care and Compassion, and Integrity and Respect.

About the Wexner Medical Center

One of the nation’s leading academic health centers, The Ohio State University Wexner Medical Center offers health care services in virtually every specialty and subspecialty in medicine. Thousands of patients come to us each month for treatments and services they can’t find anywhere else. Our clinical areas of distinctiveness are Cancer, Heart, Neurology, Transplantation, Diabetes, Musculoskeletal, Digestive Diseases and Critical Care. At Ohio State Wexner Medical Center, we’re driving breakthrough health care solutions to improve people’s lives.

Duties and Responsibilities

40%

Oversees a central stewardship program for the seven health science colleges that supplements the individual efforts of the HSC teams and develops unit specific experiences that build loyalty, engagement, and support for Ohio State; Develops a strategic annual plan with each college for stewardship-focused activities that provide an exceptional and inspiring experience for donors/prospects; All engagements should have a defined purpose, include concrete messaging around unit fundraising priorities, and have strategic follow-up tactics/activities that are executed in an effective and timely manner; Evaluates existing stewardship events, based on data and benchmarking, and provides recommendations on how to modify for better/broader donor engagement; Creates opportunities to assist in strengthening relationships with prospects, building pipeline, and generating interest in learning more, advocating, or supporting HSC efforts at large; Tailors strategic follow-up tactics based on development officer’s next steps and audience; Oversees all aspects of event logistics when creating a donor engagement; Performs regular data analysis on registrants/attendees to assist in building out strategy for future events.

30%

Creates opportunities for donors across the Wexner Medical Center and Health Science Colleges to see, experience, and monitor the impact of their philanthropy through the oversight and execution of donor and fund impact reporting; Sets the strategic direction for impact reports and ensures projects are delivered on time and with attention to details and emotional potency; Identifies intentional and innovative means to communicate impact to large groups of donors, maximizing effort and reach; Leads conversations with senior leadership, fundraisers, communications staff, physicians, and the grateful patient team throughout the impact report development; Proactively seeks out opportunities to highlight/feature donor impact in communication pieces and/or engagement events; Benchmarks both internally and externally with peer institutions to identify new avenues for stewardship, and promote the unique efforts of their team that continue to make it “best in class.”

20%

Provides strategic oversight to the staff responsible for acknowledgements, memorial/in honor of recognition and caregiver donor appreciation communications, and fiscal impact reporting for the WMC and the OSUCCC-James; Creates and maintains staff resource materials related to areas of responsibility.

10%

Hires, trains, and supervises staff; Establishes and monitors goals, provides performance feedback and coaching, and supports professional development; Completes annual performance management procedures and manages performance issues; Is responsible for using independent, consistent, and fair judgement in exercising authority; Develops procedures, assigns and prioritizes work, and ensures that the resources needed to accomplish work are provided; Performs other duties as assigned.