Billing/Collections Supervisor

Our client, a top US law firm, is seeking a Billing & Collections Supervisor to join the NY office.

The Billing & Collections Supervisor is responsible for overseeing the billing and collections processes within the firm. Reporting directly to the Revenue Manager, the Supervisor plays a vital role in maximizing the firm's revenue and ensuring the efficient and timely collection of client fees. The ideal candidate will have extensive experience in billing and collections in midsize or large law firms, demonstrating strong leadership and analytical skills. This position will (i) collaborate with partners and practice groups leaders along with other Finance teams including the client reporting, strategic pricing and revenue operations teams, (ii) ensure team members are receiving appropriate training and development to respond effectively to partner or client requests, (iii) ensure teams are following client outside counsel guidelines and rates are in-line with client agreements before billing, and (iv) ensure quality and timely reporting for senior management.

JOB RESPONSIBILITIES: The Billing & Collections Supervisor is responsible for all the following:

• Develop and implement effective billing and collections strategies to optimize revenue generation and cash flow for the firm.
• Manage the billing process, including the accurate and timely preparation and distribution of client invoices in accordance with client guidelines and fee arrangements.
• Build strong relationships across finance as well as practice groups and partners.
• Ensure adequate coverage during busy times (e.g. year-end, month-end)
• Develop or maintain billing policies and procedures to ensure compliance with regulator requirements, internal best practices, as well as client requirements.
• Oversee the collections process, ensuring prompt and efficient collection of outstanding receivables.
• Monitor client accounts to identify and address potential billing and collection issues proactively.
• Collaborate with attorneys and legal staff to resolve billing disputes and inquiries from clients.
• Manage multiple teams and provide training, development, and support.
• Work closely with the Revenue Manager to establish and maintain billing and collection performance metrics, providing regular reports and analysis to assess the financial health of the firm.
• Develop and maintain strong relationships with clients, addressing their billing and collection concerns in a professional and client-focused manner.
• Special projects, as assigned.
• Stay up to date with industry best practices and trends in law firm billing and collections, implementing process improvements where necessary.
• Lead and mentor the billing and collections team, fostering a collaborative and high-performing work environment.
• Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals.
• Review and analyze billing and collection data to identify trends and areas for improvement.
• Respond to billing and AR inquiries.
• Provide monthly updates on unbilled time and AR status, including reports, metrics and presentations.

QUALIFICATIONS:

Minimum of 10 years of experience in billing and collections, with a significant portion of that

experience in midsize or large law firms.

• Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.
• Proven track record of successfully managing billing and collections processes, optimizing revenue, and reducing accounts receivable cycle time.
• Minimum of 3 years in a supervisor role.
• Strong knowledge of legal billing systems and software (preferably SAP), as well as proficiency in financial management tools.
• Proven record of implementing operational and procedural improvements.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong leadership and communication skills, with the ability to collaborate effectively with attorneys, staff, and clients.
• An innovative team player that is willing to pitch in when needed and offer ideas to better the
• group.
• Flexibility to work evenings and weekends to meet deadlines.
• Demonstrated ability to handle sensitive and confidential information with the utmost discretion.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.