Program Supervisor

JOB TITLE: Program Supervisor

JOB TYPE: Full-time, Exempt

SCHEDULE: Monday – Friday, 9:00 AM – 5:00 PM

WORK LOCATION: Pittsburgh, PA

 Hybrid option available; up to one remote workday per week

AGENCY OVERVIEW

The Open Door, Inc. (TOD) is a Pittsburgh-based nonprofit dedicated to providing

supportive housing and social services to individuals living with HIV and chronic

homelessness. Through a housing first and harm reduction model, TOD serves high-

risk populations with low-barrier housing programs, non-medical case management,

peer-led service coordination, and a representative payee program.

JOB SUMMARY

The Program Supervisor is responsible for overseeing the daily operations of TOD’s

harm reduction programs, with a primary focus on the SURE grant. This role ensures

the effective delivery of services aligned with the organization’s mission through staff

supervision, case management, program planning, evaluation, and community

outreach.

The Program Supervisor will directly supervise the Case Manager and Housing

Engagement Specialist, while collaborating with staff to manage a shared caseload of

program participants. Participants may be enrolled in TOD’s rapid rehousing program,

the SURE Housing Initiative, or reside in the agency-owned 14-unit residential building.

Additionally, the Program Supervisor will provide direct, client-centered, non-medical

case management focused on housing stability. Responsibilities include:

 Meeting with assigned participants at least once per month

 Assisting participants with goal setting and implementation

 Ensuring timely documentation and data collection

 Supporting participants in securing and maintaining safe, stable housing

Confidentiality and informed consent must be upheld at all times. This role requires a

strong commitment to Housing First and harm reduction principles in alignment with

TOD’s mission.

CORE DUTIES & RESPONSIBILITIES

 Supervise and support program staff, providing ongoing training, mentorship, and

performance evaluations

 Foster a collaborative, inclusive work environment that promotes professional

growth and team cohesion

 Ensure staff adhere to best practices in harm reduction and client-centered care

 Prepare regular reports on program activities and outcomes for internal and

external stakeholders

 Maintain accurate, up-to-date participant case files to ensure compliance with

organizational, state, federal, and grant regulations

 Complete timely and accurate documentation, including daily case notes and

monthly reports

 Provide crisis intervention, non-clinical counseling, and support to participants as

needed

 Monitor program performance, track outcomes, and make data-driven decisions

to enhance service delivery

 Build and maintain relationships with community partners, healthcare providers,

and other stakeholders

 Represent TOD at community meetings, conferences, and public forums

 Meet the agency’s annual 40-hour training requirement

 Participate in team meetings and organizational events as required

 Perform other duties as needed to support the mission of TOD

MINIMUM QUALIFICATIONS

 Bachelor’s degree in social work, human services, psychology, or a related field

 Proficiency in Microsoft Suite and internet navigation

 Self-starter with strong organizational, time management, and communication

skills (written and oral)

 Ability to work with diverse populations with respect, dignity, and sensitivity,

including:

o People living with HIV/AIDS

o Individuals experiencing mental health disorders

o People who use substances

o Individuals transitioning from chronic homelessness

 Willingness to learn and adhere to harm reduction, Housing First, cultural

humility, and trauma-informed care principles

 Reliable vehicle for travel throughout Pittsburgh and surrounding counties

PREFERRED QUALIFICATIONS

 Previous supervisory experience working in human services

 Personal and/or professional knowledge of harm reduction, Housing First, and

trauma-informed care

 Familiarity with activity-tracking (notetaking) software

 Experience working in:

o Housing/homelessness services

o HIV/AIDS care

o Substance use and mental health services

 Knowledge of health and human service resources in the Greater Pittsburgh area

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Pittsburgh, PA 15202

Salary : $50,000