Front Office Patient Coordinator

Front Office Patient Coordinator- Oral & Maxillofacial Practice

Patient Experience & Communication:

• Warmly greet and check in patients, ensuring a welcoming and professional first impression.
• Manage high call volumes with efficiency, professionalism, and courtesy.
• Register new patients, accurately inputting data into the practice management system.
• Monitor and respond to voicemail messages in a timely manner.
• Prepare correspondence, memos, and post-operative treatment letters as needed.
• Handle all communication (email, fax, phone) while adhering to HIPAA compliance.
• Regularly monitor and sort office email accounts to ensure timely responses.
• Arrange for pathology specimen pickups and scan results to patient accounts.
• Update office voicemail and place appropriate signage when the office is closed or hours change.
• Maintain a clean and professional front office environment.

Appointment Coordination & Scheduling:

• Effectively manage scheduling to optimize patient flow and maximize the provider's time.
• Confirm appointments and follow up with patients according to practice protocols.
• Monitor, adjust, and reschedule appointments as needed to maintain efficiency.
• Ensure referral letters and X-rays are obtained and properly documented.
• Organize daily charts for clinical staff review.

Insurance & Financial Coordination:

• Verify and update patient insurance information in the practice management system.
• Follow up with patients for missing or incomplete insurance details.
• Communicate financial responsibilities clearly to patients and coordinate financial arrangements.
• Process and reconcile patient payments, ensuring accuracy in financial records.
• Review charts for any outstanding treatment and follow up accordingly.

Qualifications & Skills:

• Exceptional customer service skillspassionate about providing a superior patient experience.
• Highly organized with the ability to prioritize, multitask, and manage time effectively.
• Strong communication skillsprofessional, articulate, and empathetic.
• Tech-savvyproficiency in practice management software, Microsoft Office (Excel, Word), and multi-line phone systems.
• Detail-oriented with a commitment to accuracy in patient records and scheduling.
• Team player who collaborates well with colleagues while taking ownership of their responsibilities.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.
• Strong problem-solving skillsable to assess situations quickly and respond appropriately.

Education & Experience:

• High school diploma or equivalent required; Associate or Bachelors degree preferred.
• Minimum 2 years of experience in a medical or dental office administrative role.
• Minimum 2 years of customer service experience, preferably in healthcare.
• Experience managing a busy multi-line phone system.
• Familiarity with insurance verification and patient financial coordination.
• CPR & First Aid certification preferred.

Why Join Our Team?

We are a patient-centered, team-driven practice that values professionalism, collaboration, and continuous growth. If you are a high-energy, detail-oriented professional who is passionate about delivering exceptional service, we encourage you to apply!